COMMUNICATION ESSENTIALS
IDEAS AND TRAINING
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Higher Performance Trhough Open Communications
Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisations, all employees need to assume responsibility for developing their communication skills to a high level.
The four-part Communication Essentials series will ensure that your employees communicate efficiently, productively and cooperatively, resulting in higher morale, greater productivity and more open communication throughout your organisation.
Renowned psychologist and performance management consultant Peter Quarry hosts each video and reviews the dramatic vignettes designed to help employees at any level brush up on the basic skills that are often overlooked in everyday communication.
The Communication Essentials training package includes the four-part video and a workbook/facilitator's guide
(68 pages) covering all four videos.
Video 1: Listening and Understanding
Listening is one of the most important, yet most under-practised and least-often-used skills in human behaviour. Researchers claim that 75% of oral communication is ignored, misunderstood or soon forgotten. Good communication is a critical element in an efficient, productive workplace. This program teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarise and check for understanding, listen for common threads and explore and respond to feelings.
How-to training points:
Avoid five traps that interfere with effective listening and
understanding
Implement five techniques to improve listening and
understanding skills
Ensure communication is fully understood by others
Respond to the feelings of others
Avoid sending mixed messages
To see a two minute preview of this video, Click Here!
Item# - PDDC-AQLU-VHS
Item# - PDDC-AQLU-DVD
Length: 16 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Listening and Understanding on VHS for $480.00
You may purchase Listening and Understanding on DVD for $480.00
Video 2: Conveying Information
We spend a large part of our time at work communicating with each other. Whether conveying information, giving instructions, coaching or selling, the ability to make others comprehend information in a clear and concise way is a communication skill. One of the biggest traps when explaining things is thinking that you are doing it effectively when actually you are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches viewers the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
How-to training points:
Get the attention of listeners using three simple techniques
Organise information to make it easy for the listener to understand
and make sure the other person has received the message
accurately
Item# - PDDC-AQCI-VHS
Item# - PDDC-AQCI-DVD
Length: 13 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Conveying Information on VHS for $480.00
You may purchase Conveying Information on DVD for $480.00
Video 3: Exercising Personal Power
The art of being able to influence people requires that you are able to identify, in any given situation, what particular types of power are at your disposal, and then use them in combination to achieve your goal. This video program introduces five influencing and persuading skills - position power, knowledge and experience, reward power, penalty power and inspiration power - and the different workplace situations in which to apply them.
How-to training points:
Appreciate the limits of position power
Use skills, knowledge, experience, qualifications and expertise to influence others
Influence people by offering "rewards"
Use penalty power effectively and when necessary to influence others
Influence others through inspiration and motivation
To see a two minute preview of this video, Click Here!
Item# - PDDC-AQRFBS-VHS
Item# - PDDC-AQRFBS-DVD
Length: 15 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Exercising Personal Power on VHS for $480.00
You may purchase Exercising Personal Power on DVD for $480.00
Video 4: Overcoming Negative Behaviors
Unfortunately, life is full of difficult situations and very often these involve dealing with the negative behaviour of others in the workplace. This video program teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.
How-to training points:
Identify five types of negative behaviour, and their causes, in
others
Implement practical strategies for overcoming negative behaviours
Give feedback, uncover hidden needs, reward positive behaviour
and push for personal commitment
Minimise stress levels when dealing with negative behaviour
To see a two minute preview of this video, Click Here!
Item# - PDDC-AQONB-VHS
Item# - PDDC-AQONB-DVD
Length: 18 minutes
Purchase for $480.00
Purchase the Series Communication Essentials for $1640.00
You may purchase Overcoming Negative Behaviors on VHS for $480.00
You may purchase Overcoming Negative Behaviors on DVD for $480.00
Purchase the Series Communication Essentials on VHS for $1640.00
Purchase the Series Feedback Solutions on DVD for $1640.00
