FEEDBACK SOLUTIONS
IDEAS AND TRAINING
AQ Home | Coaching Challenges | Communication Essentials | Feedback Solutions
Performance Excellence | Reinventing Appraisals
Higher Performance Trhough Open Communications
"Feedback Solutions is an excellent training program.
From the beginning of the first video,
the format and content impressed me. It's fast-moving without being superficial or
overwhelming and dramatizes the issues clearly, concisely and in interesting ways."
Overall rating: **** Training Media Review
Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to give and receive feedback, improve morale, develop performance, build empowered teams and deliver quality service. This comprehensive video-based training package sets the scene for creating a "feedback culture" in your organisation - one in which giving and receiving feedback becomes part of normal day-to-day business.
The Feedback Solutions training package includes video workbook/facilitator's guide (over 70 pages) covering all four videos.
Video 1: Giving Feedback - Basic Skills
Almost every employee in every job is required to give and receive feedback regarding job performance, yet few people are naturally good at this task. Feedback is no longer just the role of the manager. Make feedback an accepted part of daily business in your organisation by making it everyone's responsibility. Learn how to structure feedback to ensure that it is specific, balanced and timely. Learn about internal and external factors that create barriers to providing people with constructive feedback.
How-to training points:
Take responsibility to provide constructive feedback to others
Structure your feedback so it is specific, balanced and timely
Recognize and overcome your barriers to providing feedback
Item# - PDDC-AQGFBS-VHS
Item# - PDDC-AQGFBS-DVD
Length: 15 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Giving Feedback - Basic Skills on VHS for $480.00
You may purchase Giving Feedback - Basic Skills on DVD for $480.00
Video 2: Giving Feedback - Advanced Skills
This video provides specific behavioural techniques for dealing with the four most common difficult situations encountered when giving feedback. Viewers will learn about two-way feedback, contracting, linking feedback to specific goals, the importance of acknowledging emotions and dealing with disagreements.
How-to training points:
Recognize the four most difficult situations faced when giving
feedback
Respond when someone is not motivated to listen to feedback
Structure feedback if someone is uncommitted to action
Position feedback if the person gets angry, shocked or upset
Give feedback if someone disagrees with you
To see a two minute preview of this video, Click Here!
Item# - PDDC-AQGFAS-VHS
Item# - PDDC-AQGFAS-DVD
Length: 22 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Giving Feedback - Advanced Skills on VHS for $480.00
You may purchase Giving Feedback - Advanced Skills on DVD for $480.00
Video 3: Receiving Feedback - Basic Skills
People are often embarrassed when receiving positive feedback. They
can also be fearful and defensive when faced with negative feedback. This program will provide viewers with the knowledge and skills they need to receive and act upon constructive feedback from other people about their job performance, behaviour, ideas and suggestions. In the end, the real purpose in seeking and receiving feedback is to increase job satisfaction and improve productivity.
How-to training points:
Welcome feedback and actively seek it out
Request and receive more detailed feedback from others
Use feedback to improve your job performance
Be open to change and accept that anyone may have a good idea
about how to improve job performance
To see a two minute preview of this video, Click Here!
Item# - PDDC-AQRFBS-VHS
Item# - PDDC-AQRFBS-DVD
Length: 15 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Receiving Feedback - Basic Skills on VHS for $480.00
You may purchase Receiving Feedback - Basic Skills on DVD for $480.00
Video 4: Receiving Feedback - Advanced Skills
Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively. This video outlines a variety of skills and techniques viewers can use to deal with difficult situations when receiving feedback.
How-to training points:
Solicit both positive and negative feedback
Respond if someone criticizes you in public
Seek more details when someone gives you vague feedback
Reposition someone's long-winded feedback and get precise details
React positively if someone makes an aggressive personal attack
Item# - PDDC-AQRFAS-VHS
Item# - PDDC-AQRFAS-DVD
Length: 14 minutes
Purchase for $480.00
Purchase the Series Feedback Solutions for $1640.00
You may purchase Receiving Feedback - Advanced Skills on VHS for $480.00
You may purchase Receiving Feedback - Advanced Skills on DVD for $480.00
Purchase the Series Feedback Solutions on VHS for $1640.00
Purchase the Series Feedback Solutions on DVD for $1640.00
