BUSINESS TRAINING ACTIVITIES
IDEAS AND TRAINING
Business Training Activities and Business Training Activity Collections
Do you have a seminar or conference coming up and you have nothing planned to excite your participants? If so, then you need something from these activity collections. Each collection will give you hours of fun and a ton of ideas resulting from discussions.
Training activity collections offer the biggest bang for the buck you'll find in training products.
Each collection has multiple activities and you can use them over and over and over again.
For more "fun" and learning, take a look at our Business Training Games.
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Business Training Activities and Business Training Activity Collections:
Business Training Activities and Business Training Activity Collections
Training Activities - Purchase $162.00 (Item#PDDC-HRDQ0274E1AB)
For many team leaders, leadership can seem like an intangible, unattainable skill - one that's best left to those at the top of the organization. But in reality, leadership takes place at many different levels, from strategic directors to team and project leaders. And the common denominator is a set of key recognizable skills that any leader can learn, practice, and develop.
22 Training Events for Developing Team Leaders - a series of exercises, simulations, games, and case studies, addresses the skills at the heart of improving the way in which team leaders guide their teams.
This thought-provoking collection provides skill development in such critical areas as:
Planning & Delegating
22 Training Events for Developing Team Leaders is flexible and may be adapted to meet your participants' specific training needs. Build the activities into any team leadership program, tie together several events for a mini training session, or use selected activities as stand-alone exercises.
Each training event includes a detailed appendix for the less experienced trainer who may need help with when to use it, how to make sure it works, and the possible pitfalls to watch out for. The binder also includes reproducible participant handouts, task sheets, and debriefing questions; an activity index, activity summaries, and a time checklist.
Purchase Item# PDDC- HRDQ0274E1AB 22 Training Events for Developing Team Leaders for $162.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ1018E1AB)
Problem solving and decision making are two of the most challenging and complex, yet vitally important skills required of individuals and teams in organizations. New from well-known authors Dave Francis and Mike Woodcock, 25 Problem-Solving & Decision-Making Activities provides the tools to enhance these skills, using a variety of self-analysis assessments, survey instruments, structured experiences, and teaching resources.
Reviewing to improve
Rooted in experiential principles and linked to real-world situations, the activity collection is based upon a systematic, 8-step method of problem solving and decision making known as TOSIDPAR:
Uses for 25 Problem-Solving & Decision-Making Activities:
The activities can be run independently or in a sequence, but are most beneficial as part of a more comprehensive training program.
What to Order/Product ContentsAdministrative guidelines
Background information about problem-solving and decision-making skill development
Description of an 8-step problem-solving and decision-making approach
Learning objectives for each activity
Review questions for each activity
Reproducible participant materials
Convenient binder format
25 Problem-Solving & Decision-Making Activities includes:
Purchase Item# PDDC- HRDQ1018E1AB 25 Problem-Solving & Decision-Making Activities for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0167E1AB)
Looking for a fresh approach to improve communication?
More and more organizations are using Neurolinguistic Programming (NLP) as a powerful tool to enhance communication skills, manage change in the workplace, and improve employee performance. 40 Activities for Training with NLP is a comprehensive collection of ready-to-use activities using NLP, a practical model of verbal and non-verbal communication and behavior.
40 Activities for Training with NLP address a wide range of topics including:
This collection provides practical ways to enhance relationships among employees by identifying individual communication skills, improving employee responsiveness, and enabling the employee to recognize the broader impact of communication in the workplace.
Activities can be used individually or in conjunction with other communication training programs. The activity collection includes a simple activity index to help you identify the most appropriate activities for your training needs, reproducible participant materials, activity backgrounds, and review guidance.
Purchase Item# PDDC- HRDQ0167E1AB 40 Activities for Training with NLP for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ1220E1AB)
Inject "Impro Energy" into your next training session with 58½ Ways to Improvise in Training. Defined as a current that runs between participants, you'll recognize it when you see participants who are clearly "in the moment," alert to whatever is going on in the here and now. At its best, "Impro Energy" creates Flow, when the quality of the learning experience is high and seemingly effortless.
58½ Ways to Improvise in Training is more than just simply a collection of icebreakers. The activities are designed to be useful on a number of different levels. You'll find that physical activities not only warm up the limbs, they also break down barriers between participants. Some activities build skills - often by increasing ways for participants to express themselves. And by using the questions provided in the debriefing section, you can always create a link between the activity and the learning experience on a metaphorical level.
The activities are quick (generally under 30 minutes each) and the well-organized binder makes facilitation a cinch. The activities are categorized by learning objective, and include detailed administrative guidelines, debriefing questions, and ideas for variation and development.
Whether you are running a training session, workshop, or meeting, 58½ Ways to Improvise in Training will create an environment of imagination and energy, laughter and commitment. There's no better way to engage participants in the learning process!
Purchase Item# PDDC- HRDQ1220E1AB 58½ Ways to Improvise in Training for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0168E1AB)
Now more than ever, today's business environment is one of constant change. Individuals, managers, and organizations need to find effective ways to deal with change in the workplace, improve personal performance and creativity, exert influence, manage people, and build vision, values and goals. Business Applications of NLP helps you do just that.
The companion volume to the highly successful 40 Activities for Training with NLP, Business Applications of NLP is a compilation of 30 activities using Neuro-Linguistic Programming (NLP), tried and true practical techniques to understand how people think by observing their communication and behavior. Each activity is geared towards developing key organizational skills such as decision-making, influencing, leadership, conflict management, and team building.
The collection includes NLP background, a skills/activity matrix, step-by-step administrative guidelines, review questions, reproducible participant handouts, overhead transparency masters and more. Use the self-contained activities as stand-alone exercises, together, or select from the 10 sample programs designed by the authors.
Purchase Item# PDDC- HRDQ0168E1AB Business Applications of NLP - 30 Activities for Training for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ1526E1AB)
Why spend your valuable time writing case studies? With Compact Cases, we’ve done the work for you! This customizable, reproducible collection features 44 succinct situations and role plays that cover a wide variety of training topics.
Topics include: Leadership, communication, negotiation, management development, team building, change management, conflict, self-managing teamwork, and more!
By definition, a compact case is a brief description of a typical organizational situation that requires change and improvement. For the purpose of this collection, the cases have been restricted to general problems faced in most organizations. For example, what are the leadership issues in an organization that need desperately to change in order to survive? What are the typical problems of communicating within a work group? How can employees with a variety of needs be motivated to perform their best for the team and the organization?
Compact Cases can help initiate the process of learning how to deal with a variety of organizational processes. By first reading about the situation and then sharing reactions to it, participants become aware of important issues and the various perspectives they already have about them. The value of the case can (and should) be stretched to include ways to improve a situation and action planning that commits participants to do something.
Compact Cases consists of 44 fully reproducible case studies in a 3-ring binder that cover a wide variety of training topics. Each case is a short hypothetical situation or scenario that poses a question or problem that participants must try to address or solve. In doing so, participants learn more about key training concepts. The binder is packaged with a CD-ROM containing all the participant handout materials so you can modify settings, dramatic details, or character names for any case in the collection.
Purchase Item# PDDC- HRDQ1526E1AB Compact Cases for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0708E1AB)
Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address 5 critical questions:
Who are our customers?
Why are they our customers?
What's my role in the service process?
What makes customers frustrated - or delighted?
What practical steps can I take to improve service?
Generic enough to use with any type of industry and successful with all types of customer service personnel, the exercises are automatically and completely relevant because participants use their own examples and experiences.
Customer Service Activities for Training is perfect for:
Customer service training sessions
Service team meetings
Team interventions to help celebrate a success or learn from a mistake.
Most of the activities are short, typically under 20 minutes. Neatly organized in a 3-ring binder, each activity includes detailed, easy-to-follow instructions, checklists, worksheets, reproducible participant handouts, and discussion points.
Purchase Item# PDDC- HRDQ0708E1AB Customer Service Activities for Training for $139.00.
Training Activities - Purchase $37.50 (Item#PDDC-HRDQ1508E1AB)
Your participants have just returned from lunch and their eyes are glazing over. Don’t despair — energize them! The icebreakers and energizers in this collection can be used at any point during any type of training session, workshop, or conference. Each activity is accompanied by a brief description, standard procedures, variations, and space for recording your ideas. They’re short, quick, sometimes physical, often competitive — and always fun!
Use Energizers To:
Promote readiness for learning. Participants do not learn well when they have low energy. Sluggishness can lead to a lack of attentiveness, and the phenomenon can be contagious with a group. Slouching in chairs, leaning on tables, and other nonverbal behaviors can be subliminally observed and copied by other group members. Energizers gets participants ready to engage your material.
Create excitement. You're excited about the content of your training event or conference. That does not mean that your participants are equally stimulated. Learning is exciting to children, but adults sometimes seem not to want the experience. Energizers can generate a positive expectation of upcoming training and conference events.
Overcome the effects of fatigue, drowsiness, and drag. Long days, hot rooms, difficult material - all these can put participants in a kind of mild stupor. Energizers can "wake them up" to go on with the program refreshed.
Develop a sense of shared fun. You can facilitate even the most serious deliberations with comic relief, as long as you keep a proper perspective on the proceedings. An occasional group laugh can make any session more lively.
Sample activities include:
Big Apple - creating the sounds of New York City
Putt Off - a golf-putting competition
Charades - acting out happenings, events, and processes
Imaginary Ball Game - inventing and playing a game without talking
Limericks - composing and sharing silly rhymes
These activities are not "throw-ins," randomly inserted into the proceedings. They are purposeful, and they need to be used strategically. There are three times when using energizers can greatly enhance the impact of training and conferences: just after a meal, after a refreshment break, and when a long session begins to drag. These are the most common times when participants are likely to be "de-energized," or less than optimally ready to go on with the program. You may actually reduce the impact of your session by overusing these activities or by using them at the wrong times.
Purchase Item# PDDC- HRDQ1508E1AB Energizers for $37.50.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0264E1AB)
The perfect follow-up to any personality-style training, Exploring Personal Styles helps participants learn to accept and appreciate their differences. This collection of activities is divided into 3 suggested formats: one-hour, half-day, or full-day workshops. Extensive guidelines help you choose the activities and the format that are right for your audience.
This collection of over 30 activities range from light and easy-going to more in-depth and compelling group discussions. They all provide insight into the unique qualities of each personality dimension. A facilitator is needed to administer the activities. Pre-work information and a selection of activities are provided, as are reproducible handouts for discussion during the session. Procedures are described in detail for the facilitator in the preparation section and under each activity's specific directions.
Participants will learn:
new ways of approaching and dealing with others
how to capitalize on their own and others' strengths
the real sources of their irritation with others' personalities
how to recognize and curb the temptation to judge or criticize
Purchase Item# PDDC- HRDQ0264E1AB Exploring Personal Styles for $139.00.
Training Activities - Purchase $118.00 (Item#PDDC-HRDQ1222E1AB)
So you've been asked to facilitate a training session, but you don't know where to start? Reach for The Facilitator's Toolkit! This collection of over 40 tools, discussions, and case studies is the perfect resource for inexperienced facilitators or employees who are being asked to put together or facilitate a training session.
Straightforward and practical, The Facilitator's Toolkit is divided into 3 sections:
Part I: Facilitation
Part I answers the question "What is a Facilitator?" and identifies what facilitators are not. It also discusses the different styles available to facilitators as well as the basic skills necessary for effective facilitation - listening and questioning.
Part II: The Toolkit
The Toolkit contains over 40 techniques and approaches ("Tools") facilitators can use to put together a successful learning experience from start to finish. Part II includes Organizing Tools, Tools for Diagnosis and Discussion, Deciding Tools, Tools for Planning, and Tools to Deal with Problems and Sabotage. With experience, facilitators will be able to choose and adapt the Tools they need to meet their training objectives.
Part III: The Toolkit in Action
See how to put the toolkit into action to prepare for and design workshops in Part III. This section also includes three cases studies as examples of how the toolkit was used successfully.
Purchase Item# PDDC- HRDQ1222E1AB The Facilitator's Toolkit for $118.00.
Training Activities - Purchase $162.00 (Item#PDDC-HRDQ1715E2AB)
The statistics are staggering. Recent reports estimate job stress will cost United States industry $300 billion annually, as assessed by absenteeism; diminished productivity; employee turnover; and direct medical, legal, and insurance fees. So why are employees so stressed? How can stress be managed - or even translated into something productive?
First Aid for Stress provides a starting point to help you better understand stress and identify solutions for individuals, teams, and the organization.
Part I is an extensive discussion about stress, including:
An introduction of well-known models for understanding stress
Key causes of stress within organizations and how to identify them
Possible stress management solutions
An approach to managing stress in the workplace that is based on an understanding of stress, the workplace, and the people within it.
Part II consists of 34 activities aimed at:
Measuring the ongoing stress of individuals and groups
Preventing and avoiding the situations that generate stress
Providing a wide range of support structures for those under stress.
The First Aid for Stress activities are suitable for both individuals and groups, offering a variety of ways to understand stress, change perceptions and behaviors, and offer support in the workplace.
Armed with this essential knowledge about stress, First Aid for Stress is an excellent guide to help you create and develop the stress management solutions your organization needs.
Purchase Item# PDDC- HRDQ1715E2AB First Aid for Stress - 34 Activities for Managing Stress in the Workplace for $162.00.
Training Activities - Purchase $53.50 (Item#PDDC-HRDQ0596E2S01)
Time spent in meetings can be the most productive part of your day, but only if you first understand what goes into a successful meeting. The Meeting Repair Kit is based on the concept that there are 6 working components of effective meetings. If any of these parts are missing or in poor working order, meetings will stall - or break down entirely.
The Meeting Repair Kit is divided into 6 learning modules, one for each essential component of successful meetings:
Purpose and Direction
Individuals begin by evaluating and learning about different aspects of meetings, and then use exercises and activities from the "toolbox" to improve their meeting skills. Finally, participants apply their skills using these tools and the customizable templates during actual meetings. Upon completing all 6 modules, participants have a personalized meeting skill book to use as a handy reference tool!
Ideal for self-paced learning, established meeting groups, or trainer-led workshops, the Meeting Repair Kit can be used to:
Understand the nuts and bolts of effective meetings.
Identify the key meeting elements in need of repair.
Tune up individual and group meeting skills.
Designed to be used one at a time or in sequence, each module includes a short survey to determine developmental needs, criteria for effective meetings, tools for repairing meeting skills, skill-building activities, tips for using tools in future meetings, key learning points, and customizable templates on disc.
Purchase Item# PDDC- HRDQ0596E2S01 Meeting Repair Kit for $53.50.
Purchase Item# PDDC- HRDQ0596E2S05 Meeting Repair Kit (FIVE PACK) for $240.00.
Training Games and Activities - Purchase $139.00 (Item#PDDC-HRDQ1221E1AB)
A picture tells a thousand words, right? This cliché is true even in the training room. Challenge your participants to expand their minds through drawing, writing, and group speaking with Pen and Paper Games for Training, a collection of 40 activities that exercise both the logical left and creative right sides of the brain.
Appropriate for both group learning and one-to-one coaching, Pen and Paper Games for Training has many different applications including communication, presentation, listening, and problem-solving skill development. The exercises range from quick, adrenalin-raising energizers to complex activities.
Use Pen and Paper Games for Training to:
Relax participants at the start of a learning experience.
Develop visual, auditory, linguistic, and interpersonal skills.
Involve diverse personalities.
Encourage thinking "outside the box."
Create an explosion of ideas.
Easy to set up, use, and facilitate, these games rarely require more than just pen and paper, flipcharts and markers. Whether you use the collection in its entirety or choose selected activities, you'll engage your participants by putting the fun back into training!
Pen and Paper Games for Training is provided in a convenient 3-ring binder format!
This exciting collection features reproducible participant materials!
You may purchase Pen and Paper Games for Training for $139.00.
Training Activities - Purchase $162.00 (Item#PDDC-HRDQ0266E1AB)
Your team is floundering, morale is low - you're not sure what the problem is, but you know you need to do something fast. How do you pull together a team-building workshop that is guaranteed to work?
You need Pump Them Up! - a collection of 35 reproducible team-building workshops conveniently packaged in a 3-ring binder. In as little as two hours you can provide teams with on-target, hands-on training that will re-energize, re-focus, and re-commit team members.
Begin with one of the four reproducible assessments - great for pinpointing your teams' developmental needs. Then select from a collection of 35 fresh, innovative workshop activities that get participants thinking and doing. The binder also includes 7 additional inventories to enhance the workshop activities. All the materials are fully reproducible!
Workshop topics include:
Goals and Procedures
Trust and Conflict Resolution
Problem Solving and Decision Making
Growth and Development
Detailed information for each workshop includes objective, background information, materials list, reproducible participant hand-outs, preparation guidelines, and step-by-step procedures for conducting the workshop.
Pump Them Up! Includes:
35 reproducible workshop activities
4 reproducible assessments for diagnosing team strengths and weaknesses
7 additional reproducible assessments for enhancing workshop activities
Pump Them Up! provides 70 hours of team training!
Purchase Item# PDDC- HRDQ0266E1AB Pump Them Up! for $162.00.
Games and Activities - Purchase $139.00 (Item#PDDC-HRDQ0815E1AB)
Sales training isn't just for sales reps anymore - customer service and other support staff can also benefit from developing selling skills! Available at last is Sales Training Activities, a mix of over 80 ice breakers, role plays, games, and exercises that are the perfect addition to any type of sales training.
Relevant to all types of industry and personnel, Sales Training Activities focuses on generic sales knowledge and skills - skills that are completely transferable across all organizations and situations. In fact, most of the activities use an "open content" approach, meaning that participants use their own examples and experiences as the main subject.
Sales Training Activities includes exercises for individuals, pairs, small groups, and larger discussions. By combining different formats to teach the same points, you can greatly increase the learning effectiveness and retention.
The handy 3-ring binder includes everything you need to run a training session, including learning objectives, step-by-step administrative guidelines, reproducible participant handouts, tips, and ideas.
Sales Training Activities is provided in a convenient 3-ring binder format!
This exciting collection features reproducible participant materials!
You may purchase Sales Training Activities For Sales Managers & Trainers for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ1017E1AB)
Group consensus is a concept that is often preached – but rarely practiced. SkillBuilders: 40 Consensus Decision Making Activities is an invaluable resource that will help your teams turn this concept into reality.
Organized according to the Group Consensus Model, this collection provides you with the ability to select the activities that are just right for your groups’ specific training needs. The flexible format allows you to:
Assess your groups’ decision making abilities.
Target specific developmental needs.
Create custom training around actual work experiences.
Skillbuilders: 40 Consensus Decision Making Activities is a includes:
Reproducible participant handouts
Detailed preparation, administration, and debriefing information
Discussion questions and suggestions for varying the activities
Easy-to-follow facilitator guidelines
Handy reference table for pinpointing the best activities for your training needs
This activity collection should be part of every trainer’s library. With Skillbuilders: 40 Consensus Decision Making Activities, your groups will become more productive, make higher quality decisions, and reach the greatest potential of their decision-making abilities.
Purchase Item# PDDC- HRDQ1017E1AB SkillBuilders: 40 Consensus Decision Making Activities for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0165E1AB)
Communication is the foundation of all human interaction - and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.
Whether communication is being addressed directly or indirectly in your training program, lay the groundwork for skill development with SkillBuilders: 50 Communication Skills Activities.
This collection of activities involves participants directly in the learning process through its interactive approach. And the exercises are basic enough to include in any training program that incorporates communication skills.
SkillBuilders: 50 Communication Skills Activities addresses eight different applications:
Giving and Receiving Feedback
Delivering Your Message
Assessing Others' Communication
Organized according to learning application, the activity collection includes a handy reference table for pinpointing the best activities for your training needs, reproducible participant materials, facilitator guidelines, transparency masters, and more.
Purchase Item# PDDC- HRDQ0165E1AB SkillBuilders: 50 Communication Skills Activities for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0703E1AB)
Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities from Lorraine Ukens.
The activities in this collection stimulate discussion and learning by actively involving all participants. Quick and to the point, these activities deliver powerful messages to your participants - helping them to understand customer expectations and develop the skills necessary to providing quality service.
The activities cover 8 critical customer service skill areas:
Designed to strengthen the capabilities of your customer service representatives, SkillBuilders: 50 Customer Service Activities will be a valuable addition to your training library.
SkillBuilders: 50 Customer Service Activities includes:
reproducible participant handouts
detailed preparation, administration, and debriefing information
discussion questions and ideas for varying the activities
easy-to-follow facilitator guidelines
handy reference table for pinpointing the best activities for your training needs
Purchase Item# PDDC- HRDQ0703E1AB SkillBuilders: 50 Customer Service Activities for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0207E1AB)
TeamBook is a collection of ideas and exercises for use by trainers or program designers who are engaged in the effort of helping work groups to develop into teams. Keeping the conditions, goals, and guidelines of TeamBook in mind will assist users to develop from work groups into more effective teams.
The materials are intended as a catalyst for the orderly improvement of group functioning toward the attainment of effective human relations and consistently high levels of task functioning. TeamBook consists of 27 activities to improve group functions and achieve effective human relations. The introduction provides the fundamental principles of team building, team building goals and participant guidelines.
The Book Contains 5 Sections:
Section 1: Starters (Ice Breakers) Contains 3 exercises such as "Team Starter" for teams whose members each manage the work of others who are external to the team.
Section 2: Energizers (Energize Your Group) Consists of 4 exercises such as "Nerftime", a high-involvement activity using Nerf® balls to demonstrate the unnecessary restrictions we often put on ourselves.
Section 3: Interpersonal Feedback (Interpersonal Perceptions) Consists of 4 exercises such as "Cards Lineup" which shows how to give and receive precise appreciation's of one another in a dramatic and forceful manner.
Section 4: Diagnostics (Group Effectiveness) Consists of 12 exercises such as "Test #2" recognizing common memory through a quick, problem solving exercise.
Section 5: Planning (Concrete Action Plans) Consists of 4 exercises such as "Strategic Action Planning", a step-by-step plan to over come barriers to realizing team and organizational goals.
Purchase Item# PDDC- HRDQ0207E1AB TeamBook - 27 Excercises for Enhancing Work Groups for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0275E2AB)
You are a member of a space crew who has crash-landed on the planet of Acrab. After being taken captive by aliens, the only way you can escape is to rebuild your transformational girospeckter. But can your team solve the alien’s puzzles quickly enough to repair your spaceship and get away?
Challenge your participants’ imaginations with TeamBuilders: 10 Adventures in Working Together, a new collection of learning events that encourage the exploration of team skills through the use of fantasy scenarios. The TeamBuilders adventures, based on Experiential Learning Methodology, guide participants through five phases of learning:
Experiencing: Formulating ideas and gathering information during the learning experience.
Sharing: Articulating the learning experience to other participants.
Interpreting: Understanding the skills and behaviors experienced.
Generalizing: Developing testable hypotheses from the learning experience.
Applying: Bridging the present and future by understanding how generalizations can be used in the workplace
TeamBuilders enhances the development of five fundamental team skills:
TeamBuilders also addresses critical secondary skills such as trust, managing diversity, assertiveness, influence, conflict management, negotiating, and more. Activities may be used independently or paired together as part of team training.
Organized in a 3-ring binder, each TeamBuilders simulation contains background information and facilitator instructions, as well as reproducible participant materials including role-specific briefing information , observer instructions, discussion questions, and a team skill handout. TeamBuilders also includes a CD-ROM containing printable files of the reproducible participant materials.
Purchase Item# PDDC- HRDQ0275E2AB TeamBuilders: 10 Adventures in Working Together for $139.00.
Training Activities - Purchase $139.00 (Item#PDDC-HRDQ0270E1AB)
Searching for a fresh collection of team development games? Look no further! Introducing Team Development Activities for Trainers, a collection of 59 brand new games that address the skills most critical to team development.
Team Development Activities for Trainers addresses a full range of skill areas including:
The author includes a four-stage model that relates to the requirements of the workplace, as well as a series of checklists to help facilitate the learning process.
Each game is presented in a standard format that includes step-by-step administrative guidelines, and reproducible participant materials. An index of objectives makes it easy to select the perfect game for your teams' training needs or compile a more extensive workshop.
Purchase Item# PDDC- HRDQ0270E1AB Team Development Activities for Trainers for $139.00.
Training Activities - Purchase $162.00 Each
Everyone has been on the receiving end of poor telephone skills, yet none of us recognize the same faults in ourselves. The Telephone Skills Training Manual, consisting of two separate volumes for inbound and outbound calls, is designed to introduce, reinforce, and strengthen fundamental telephone skills for handling customer service and sales calls. The activities encourage participants to reflect on their experiences, share successes, learn from past mistakes, and practice new skills and techniques.
Telephone Skills Training Manual Learning Outcomes:
Develop and strengthen telephone skills
Give and receive effective feedback
Create a supportive work environment
Volume One – 38 Activities for Mastering Inbound Calls includes: How to Develop Your Telephone Personality, Building Rapport with the Customer, The Importance of Listening, The Criteria of a Successful Inbound Call, Handling a Complaint on the Telephone, and more.
Volume Two – 22 Activities for Mastering Outbound Calls includes: How to Turn Customers on to Your Proposition, Quoting the Price and Asking for an Order, Handling Rejection in a Positive Way, The Cold Call, Telephone Account Management, and more.
The Telephone Skills Training Manuals are perfect for anyone who wants to improve their inbound, outbound, and basic telephone skills, including receptionists, telephone sales staff, customer service representatives, credit control staff, and other specialists. Organized in 3-ring binders, each volume includes a planning checklist, a training needs questionnaire, a closing checklist, tips for trainers, reproducible participant handouts and worksheets, facilitator instructions, overhead transparency masters, and action plans.
Purchase Item# PDDC- HRDQ0818E1ABA Volume One: 38 Activities for Mastering Inbound Calls for $162.00.
Purchase Item# PDDC- HRDQ0818E1ABB Volume Two: 22 Activities for Mastering Outbound Calls for $162.00.
Games and Activities - Purchase $139.00 (Item#PDDC-HRDQ1517E2AB)
WorkPlay offers you some of the most enjoyable and educational games and exercises you’ll find anywhere. More than "just another" collection of structured activities, this reproducible volume includes a provocative discussion of the serious impact of fun and games on the adult learner.
WorkPlay provides training in: Leadership, team building, change, problem solving, creativity, decision making, goal setting, trust, risk taking, and more!
WorkPlay is designed to provide program designers, workshop presenters, facilitators, and consultants with creative, structured learning experiences and detailed guidance on how to use them for effective training, conferences, and workshops. It is a practical handbook containing 27 varied and versatile activities that cover a comprehensive range of learning themes. Although these activities are particularly well-suited to team building, group problem solving, and leadership training, they can be used for communication, decision making, creativity, resource management, and a multitude of other learning purposes. Each activity can serve a range of training needs and agendas. Each activity has applicability to a variety of learning themes, some of which can be explored in depth using the activity alone or in conjunction with suggested companion exercises. They can be implemented either at different times for different purposes or used singularly to accomplish a variety of related learning objectives.
27 reproducible activities in a convenient 3-ring binder. Exercises include icebreakers, energizers and closing activities, scenario-based activities, and general activities for multiple objectives
observer/judge sheets for participants to learn by observing
guidelines for ensuring that physically challenged participants can safely and enjoyably take part in the activities
requirements for set-up, time, group size, materials, constraints, and safety considerations.
Conducting the Activities
Each activity provides all the information necessary to conduct the experience, including directions and other handouts that can be easily copied for the participants. Some of the games do not require these handouts for participants or may have handouts to be used by the facilitator as a guide. These handouts contain all the pertinent information necessary for the group considerations. They also ensure that the group cannot project responsibility for its performance on faulty facilitator instructions, insulating the facilitator from being unwittingly drawn into authority issues that properly belong in the group.
Many of the activities are designed to accommodate from 8 to 200 individuals or more. Unless you are familiar with a similar activity, it is best to start out with a smaller group. A facilitator should not use an unfamiliar activity for the first time with a large group. Ideally, first attempts should be conducted with smaller groups that are made up of people who are willing to tolerate a pilot presentation and provide feedback on how to improve it.
WorkPlay is provided in a convenient 3-ring binder format!
This exciting collection features reproducible participant materials!
You may purchase WorkPlay for $139.00.
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