Just starting out? Or need to get back to basics? Here are some great business training products to help you and your business. These program can get your business well on its way . . . or back on track. Take your pick.
You may either order from our shopping cart or our order form . . . or simply call us.
Specialists in career planning, organizational behavior, and workplace wellness share their advice on how to navigate the business world successfully.
A diverse group of young adults also share their experiences in the workforce, giving the viewer a complete look at what works and what doesn’t. The entire series is led by a host who shares information from our research, tests viewers on their current skills, and introduces each of the program’s players.
After watching these programs, viewers will know how to act and react in any business situation, providing a comfortable, knowledgeable start to any career. A Cambridge Educational Production.
Professional Image - Click Here for online Preview!
Item: PDDC- BVL10883
Format: VHS
List Price: $797.97
Item: BVL10883
Format: DVD
List Price: $997.97
You may purchase Back to the Basics: A Five Part Series on VHS for $797.97.
You may purchase Back to the Basics: A Five Part Series on DVD for $997.97.
Problem Solving - 19 Minutes
Item: PDDC-BVL10884 - Available in VHS $187.97 and DVD $227.97
This video production has an online preview. Click Here!
You may purchase Problem Solving from Back to the Basics: A Five Part Series on VHS for $187.97.
You may purchase Problem Solving from Back to the Basics: A Five Part Series on DVD for $227.97.
Conflict Resolution and Etiquette - 22 Minutes
Item: PDDC-BVL10885 - Available in VHS $187.97 and DVD $227.97
This video production has an online preview. Click Here!
You may purchase Conflict Resolution and Etiquette from Back to the Basics: A Five Part Series on VHS for $187.97.
You may purchase Conflict Resolution and Etiquette from Back to the Basics: A Five Part Series on DVD for $227.97.
Communication Skills - 23 Minutes
Item: PDDC-BVL10886 - Available in VHS $187.97 and DVD $227.97
This video production has an online preview. Click Here!
You may purchase Communication Skills from Back to the Basics: A Five Part Series on VHS for $187.97.
You may purchase Communication Skills from Back to the Basics: A Five Part Series on DVD for $227.97.
Stress Management - 21 Minutes
Item: PDDC-BVL10887 - Available in VHS $187.97 and DVD $227.97
This video production has an online preview. Click Here!
You may purchase Stress Management from Back to the Basics: A Five Part Series on VHS for $187.97.
You may purchase Stress Management from Back to the Basics: A Five Part Series on DVD for $227.97.
Professional Image - 25 Minutes
Item: PDDC-BVL10888 - Available in VHS $187.97 and DVD $227.97
This video production has an online preview. Click Here!
You may purchase Professional Image from Back to the Basics: A Five Part Series on VHS for $187.97.
You may purchase Professional Image from Back to the Basics: A Five Part Series on DVD for $227.97.
Our ability to develop, maintain and build relationships with our customers is the most important single factor that will contribute to our personal success and the success of our businesses.
In a market where the products and services we deliver are becoming increasingly similar to those offered by the competition, it will be our ability to build strong relationships with our customers that will set us apart and ensure our success.
To build relationships we need to develop new skills. Skills that enable us to understand why people react in different ways and that everyone has different needs and preferred patterns of behaviour.
Just like anything else we do, if we are to be truly proficient at building relationships, we need to take the time to learn the rudiments, and then practice the skills regularly.
Key Learning Objectives:
Prioritise the time necessary to spend on each type of relationship
Building Business Relationships comes on complete on one CD-ROM.
Workshop CD Content:
Facilitator/Trainer Manual
This is a printable file from the CD, and contains specific instructions and hints to presenters on running the course. It is designed to enable presenters to use the video as part of the course, as well as other materials described below. It enables a group to engage in the topic in a full participatory mode. In this way companies can flexibly adjust the materials to their organizations and the individuals taking part.
Flip Charts
These may be copied onto flip charts, or as computer projection, overhead projection or course notes.
Participant Workbook and Course Notes
This is also a printable form. You make your own workbook copies for distribution to your participants -- which saves money. They are meant to involve participants in personal reflection and response, discussions, recording and creative thinking.
You may purchase Building Business Relationships on CD-ROM for $395.00.
Business 101: An Interactive Introduction to Business - CD-ROM
Learn the jargon of business with the lessons included in this interactive multimedia CD-ROM. Go behind the scenes of a manufacturing company to learn the basics in the areas of accounting, production, distribution, sales, management, marketing, human resources, word processing, research and development and support services. Answer a question incorrectly, and the program quickly reviews the video segment in which the information was covered.
Available for Windows only.
Item: PDDC-BVL8009
Format: CD-ROM
List Price: $197.97
You may purchase Business 101: An Interactive Introduction to Business on VHS for $197.97.
Client and Professionals - Working Together Building Long-term Client Relationships - Video
Aim
To enable any individual who maintains a client relationship
to identify it clearly, assess, and build upon it.
The video
Too often service providers confuse quality of work with quality of service. It is a mistake to believe that if a job is well done, the client will necessarily be satisfied.
The starting point of this training pack draws the clear distinction between 'client handling' and the 'work task', each requiring separate and conscious attention.
Features and applications:
A Changing Workplace
Item: PDDC-BVL1560
Format: DVD
List Price: $995.95 for VHS or $1395.95 for DVD
You may purchase The Hub of the Wheel: Training the Office Professional Series on VHS for $995.95.
You may purchase The Hub of the Wheel: Training the Office Professional Series on DVD for $1395.95.
Projecting a Professional Image - VHS or DVD
Projecting a professional image promotes and supports success. Clerical personnel are members of an important segment of the office "team," and the level at which these people function can have a great impact on the success of any organization. Because this is true, secretaries must view themselves as professionals and demand that their work meet the standards expected of professionals. This program focuses on the physical and mental aspects of a professional image and encourages viewers to begin thinking about the images they project. Participant Workbook included. (15 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1561
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97.
You may purchase Projecting a Professional Image on VHS for $197.97.
You may purchase Projecting a Professional Image on DVD for $247.97.
Listening to Others - VHS or DVD
Two of the most important skills anyone can develop are listening and communicating effectively. When a competent, caring listener allows another person to hear and understand what he is saying, genuine communication takes place. Under these circumstances, open, direct, and honest relationships can be established, based on mutual respect. When this atmosphere prevails, problems can be solved, good decisions can be made, and good working relationships can be developed. This program addresses the importance of listening and investigates some useful techniques for developing listening skills. Participant Workbook included. (14 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1562
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97.
You may purchase Listening to Others on VHS for $197.97.
You may purchase Listening to Others on DVD for $247.97.
Expressing Yourself - VHS or DVD
True communication, a real exchange between people, provides an arena for the expression of ideas and an opportunity to create a positive perception of one’s self in the minds of others. This program discusses some methods for achieving good communication. Suggested techniques include using the listener’s frame of reference, acknowledging the listener’s reactions, and adjusting style of delivery. Participant Workbook included. (20 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1563
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Expressing Yourself on VHS for $197.97.
You may purchase Expressing Yourself on DVD for $247.97.
Coping with Conflict - VHS or DVD
Conflict—differences between people caused by differing values, goals, or a variety of other circumstances—is a natural part of life. This program focuses on the ways in which conflict can be used for positive outcomes. Participant Workbook included. (13 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1564
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Coping with Conflict on VHS for $197.97.
You may purchase Coping with Conflict on DVD for $247.97.
Managing Your Time - VHS or DVD
Because office support personnel often work for several people, their time management responsibilities and problems are complicated. And because time is the future, finding a workable management scheme is a must. This program highlights the importance of time planning and provides details for developing a proactive time plan. This program also describes techniques for protecting the plan once it is established. Participant Workbook included. (18 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1565
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Managing Your Time on VHS for $197.97.
You may purchase Managing Your Time on DVD for $247.97.
Problem Solving - VHS or DVD
We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving. This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented. Participant Workbook included. (31 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1566
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Problem Solving on VHS for $197.97.
You may purchase Problem Solving on DVD for $247.97.
Dealing with Stress - VHS or DVD
Office support has been identified as one of the five most stressful occupations. Factors in other areas of our lives can produce stress as well. And all this stress affects how and how well we do our jobs. This program assists viewers in handling stress in a way that does not interfere with the ability to be productive, and suggests techniques for turning stress into motivation for positive achievement. Participant Workbook included. (39 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1567
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Dealing with Stress on VHS for $197.97.
You may purchase Dealing with Stress on DVD for $247.97.
Making Your Voice Heard - VHS or DVD
The telephone is a unique medium with its own requirements for maximizing communication. When used properly, the telephone can be an effective tool for managing time, information, and problem solving. A business’s public image begins with the telephone, and is communicated every time an employee makes or receives a phone call. This program discusses telephone techniques designed to enhance your and your company’s telephone image. Participant Workbook included. (10 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1568
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Making Your Voice Heard on VHS for $197.97.
You may purchase Making Your Voice Heard on DVD for $247.97.
Charting a Career Course - VHS or DVD
Success in a career as an office professional requires that the phrase "only a secretary" disappear from the minds of those training to be office workers. The realization that opportunities are limitless requires that individuals recognize their own power and take control of themselves, their jobs, and their lives. This program presents two panels of women: one group, made up of secretaries and administrative assistants, find their jobs rewarding and satisfying; the second panel consists of three women who were secretaries and have moved into management positions. Participant Workbook included. (19 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1569
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase Charting a Career Course on VHS for $197.97.
You may purchase Charting a Career Course on DVD for $247.97.
A Changing Workplace - VHS or DVD
The workplace changes in response to changes in society and technology, and the office reflects the larger environment in which it exists. This program recounts the history of the secretary and provides pointed discussion about the future of office professionals. Participant Workbook included. (10 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1570
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase A Changing Workplace on VHS for $197.97.
You may purchase A Changing Workplace on DVD for $247.97.
Making Cold Calls Easy & Profitable - Video
The biggest obstacle most sales people find to making cold calls is knowing where to start. The American Business Video Training Series will take you through the process, step-by-step.
We start at the very beginning with the physical preparation, including identifying prospects, setting goals, working with statistics to narrow the market and developing good telephone skills.
This video presentation is dedicated to the practical and useful, we'll cover creating effective scripts, recognizing a customer's needs, using soft sell and rehearsing your presentation.
We'll also talk about rejection and how to deal with it. It's something everyone who makes cold calls experiences.
This video production has an online preview. Visit our online preview page to view a sample of this program and other training videos. Click Here!
You may purchase Making Cold Calls Easy & Profitable on VHS for $127.95.
Making Everyone In Your Company a Salesperson - Video
Length: 15 minutes
Effective sales skills are useful to everyone. Everyday, every person in your company has the opportunity to sell the company. This video contains easy-to-follow steps in fundamental sales techniques to assist company employees gain essential sales skills.
The premise of the presentation is not to replace sales people, but rather to support and compliment them. Simplified selling techniques are explained.
Selling Basics:
No more jitters on the first day of work. Back to the Basics is a five-part series designed to introduce young adults to the work world.It addresses the issues of Problem Solving, Conflict Resolution and Etiquette, Communication Skills, Stress Management, and Professional Image.
New customers and new businesses require two things from any business person or company. Knowledge of the marketplace, a clear understanding of all the dynamics of marketing, and action are all required to locate, assess and activate new customers. This two-video program covers both parts of the new customer/new business equation.
A good business plan is a roadmap to success. The three modules of this program look at the process of creating a business plan from three different perspectives: the transformation of an idea into a marketable product, the determination of financial feasibility, and negotiation with potential investors. German airship manufacturer Cargolifter, the Swiss musical production Space Dream, and data broadcasting innovator The Fantastic Corporation serve as case studies.
In today's employment and regulatory environment many companies find both hiring and firing even more difficult and demanding. Companies must be sure that they do not discriminate in either hiring or firing. Even the appearance of unfairness can bring claims and litigation.
"The first step in understanding and developing your HR department."