JOHN CLEESE BUSINESS TRAINING
John Cleese Training Videos
IDEAS AND TRAINING
JOHN CLEESE TRAINING DVDS
Purchasing any of these great Video Arts training videos featuring
the legendary actor John Cleese is an excellent training move. John Cleese Training Videos always entertain and inform. Sometimes John Cleese stars in the films and sometimes he is active writing, producing and directing. Even if John Cleese isn't in these training programs from Video
Arts, you'll probably recognize many of the actors from British TV. From Hugh Laurie and Dawn French to Stephen Fry and many others you'll understand the quality of the productions by noting the quality of the actors. If you don't see the John Cleese title you are looking for then please call us at 1-253-759-6639 and we'll take your order for you! Also, many of these programs have full-length versions on line for you to preview. Please, call for more information. The John Cleese products by Video Arts are not available through us for mailding addresses outside the U.S. Please, call 253-759-6639 if you have any questions.
Also, most of these fine training videos are now available for purchase on DVD and as DVD style downloadable training. You may conduct training of your people directly via a training portal on their desktop. Rental of Training DVDs are being replaced by downloadable rental starting at around $95 - Most Video Arts products will be in the $250 rental range, however. Downloadable training prices vary and begin with twenty-four hour rentals, one week rental, as well as intranet license for multiple viewing by larger corporations. We can accommodate most budgets.
It's hard to believe, but Video Arts, the John Cleese people have been around for forty years. As part of the Video Arts 40 birthday celebrations you can trade in any Video Arts title for one of their top 40 best-selling DVDs and save up to a mega 40%. Until the fourth of July, trade in any Video Arts title and get up to $400* off any of the top 40 Video Arts DVDs of your choice. Including Behavioral interviewing, Assert yourself, and the 2012 version of our all-time best-seller Meetings, Bloody Meetings. There are forty DVD titles available. Offer ends 4 July 2012. Call 1-253-759-6639 for complete details on ordering.
Customers can trade in any Video Arts title for a new DVD title.
Offer is only valid on orders received between now and 4 July 2012 and cannot be used in conjunction with any other offer, such as industry discounts.
The discount on your DVD will depend on the level of trade in – see table below.
Customers must return the item(s) being traded in to Training Right Now or to any authorized Video Arts distributor (Ideas and Training).
For details of our full terms and conditions visit www.videoarts.us. We can only offer this special to our U.S. clients for U.S. delivery only.
This offer is only for call in orders: no shopping cart orders.
Discount Table
Trade in 1 or 2 titles: get 25% off of each DVD title
Trade in 3 or more titles: get 40% off of each DVD title
JOHN CLEESE TRAINING VIDEOS
JOHN CLEESE TRAINING VIDEOS
Absence Minded: Managing Absenteeism
- DVD
Aim
To help managers tackle absenteeism within their teams, by using a structured and positive approach.
The video
Absenteeism is as common as the common cold and it costs businesses revenue every year. But when someone calls in sick, it doesn’t necessarily mean that they’re ill.
They could be having difficulties because of bullying or experiencing childcare problems, or they could be just having a game of golf. Even a slight change in the working environment can affect some people's motivation and lead to days off work.
This engaging and humorous new video-based program shows a manager who doesn't realize he has an absenteeism problem until it is pointed out to him. He is then persuaded to keep a video diary, so that his team can air their thoughts on the department. This helps the manager to realize that when he takes a positive approach, he can actually reduce the levels of absenteeism quite dramatically.
The program shows managers how to deal with this sensitive subject area in three simple stages.
Acknowledging the problem.
Identifying the reasons.
Agreeing on a solution.
Features and applications:
Covers all aspects of managing absenteeism, including the return to work interview
Enables managers to acknowledge, prepare and implement appropriate procedures for managing absenteeism
Contains a series of actions that will help managers to implement an agreed solution effectively
Prices:
Purchase: $999 DVD
Click Here to see a preview!
Item# PDDC-ALGABSENT
You may purchase Absence Minded: Managing Absenteeism on DVD for $999.00.
Agreed! - DVD
Aim
To encourage people to achieve results through co-operation and influencing people.
The video
No matter how important a new plan or idea is to you, there will always be somebody who disagrees. Its vital that you find a way to work together. Agreed! sets out the process for working towards a win-win result, concentrating on issues rather than personalities, to finding common ground on which to build a creative solution.
Features and applications:
Can be used to explain the concept and the process to all staff including administration personnel, first-line and middle managers and sales people.
Proves conclusively that co-operation works better than confrontation
Video (30 mins)
Prices:
Purchase: $999.00 DVD
Click Here to see a preview!
Item #PDDC-ALGAGREE
You may purchase Agreed! to Success on DVD for $999.00.
The Appraisal Interview: Lessons for both parties in the appraisal - DVD
Aim
To show managers how to understand and address the needs of their staff.
The video
For a manager about to conduct an interview, or a staff member to be interviewed, this appraisal interview video and self-study pack (for appraisees) will ensure both sides understand the objective of an appraisal. It takes a look at the whole appraisal process, and provides a number of valuable behavior do's and don'ts to follow.
In terms of overall behavior, people should be adequately prepared, should listen and ask questions, and must concentrate on performance and not personality. In terms of performance, they should be specific about successes and failures, agree on future objectives and a course of action together, and be constructive and not destructive.
Once the interview is complete, it is vital to monitor progress throughout the year, follow up on any issues that are raised, and use the past to reshape the future - putting what you've learned towards organizational performance and individual development.
Features and applications
Suitable for a stand-alone appraisal course
Targeted at all managers, team leaders, and their staff
Summary guide reinforces the key learning points
Includes self-study pack for appraisees
Video (26 mins)
Style: Humorous drama
Prices:
Purchase: $999 DVD
Click Here to see a preview!
Item #PDDC-ALGAINT1
You may purchase The Appraisal Interview on DVD for $999.00.
The Balance Sheet
Barrier: For Non-financial Managers - DVD
WHAT'S IT ALL ABOUT
Use The Balance Sheet Barrier: for Non-financial Managers for training and key financial
documents will lose their terror. It's an excellent lesson for
every manager at any level. It's also invaluable for training
accounting staff and others who need to understand the practical
value of complex-sounding concepts. In this vital program, John
Cleese stars as Julian Caruthers, a high level executive who's
terrified of numbers! 30 minutes
KEY LEARNING POINTS
Understand how money goes around in a business
Understand the terminology used
USES
Financial Education
PRICES
Purchase DVD for $999.00
Click Here to see a preview!
To Purchase The Balance Sheet Barrier Video - $999.00 DVD
Aim
To ensure managers inform and involve their teams in order to improve motivation and productivity.
The Video
Research shows that the two most common complaints in organizations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The Best Of Motives consists of two videos which tackle each of these issues. Part One is No One Ever Tells Us, and Part Two is No One Ever Asks Us. The final lesson is that people need results to achieve, not tasks to perform if they are to be productive, successful and willing to contribute to the business.
Features and applications:
Engaging drama using humor to make messages stick
Realistic workplace scenarios that are easy to relate to
Targeted at individuals with responsibilities for a team
Shows the key steps to empowering the staff
"A very imaginative way of persuading everyone to work together and improve their performance."
Abdul Chauguley, Customer Service Manager, Unisys
Learning resource pack includes:
Video part 1 (28 mins)
Video part 2 (31 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides on disk
Self-Study Workbook on disk
Style: Humorous drama
Prices: Purchase Both: $1869.00:
$999 - Part One
$999 - Part Two
Related training issues:
Time management
Delegation
Meetings
Internal communication
Teamwork
Item #PDDC-ALGMOT1
Click Here to see a preview!
To purchase Best of Motives – Nobody Ever Tells Us - Part One - $999.00 - DVD
Click Here to see a preview!
To purchase Best of Motives – Nobody Ever Asks Us - Part Two - $999.00 - DVD
Call To Order - Converting Telephone Enquiries into Sales - DVD
Aim
To teach staff how to make a sale over the telephone by remembering a few simple steps.
The video
Poor telephone techniques don't just create a bad impression,
they loose business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude.
In this video, a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone, but he is blind to his own errors. It isn't until a 'Twilight Zone' like dream sequence that he sees the light and discovers where he's been going wrong.
Features and applications:
Teaches staff how to deal with enquiries and develop sales opportunities
Practical and easy-to-follow techniques
Demonstrates how to close a sale over the phone
Suitable for call center and telesales staff
Program includes:
Video (20 mins)
Course Leader's Guide
Style: Humorous drama
Prices:
Purchase: $999
Information: Order #PDDC-ALGTP5
Click Here to see a preview!
To Purchase Call To Order Video - $999.00 - DVD
Can You Spare A
Moment? - DVD
WHAT'S IT ALL ABOUT
Every manager should know how to address personal issues when
they affect a staff member’s productivity. The key is to
show sensitivity and learn appropriate counseling techniques.
In Can You Spare A Moment? John Cleese shows managers and team
leaders how to conduct a counseling interview, including the four
stages of a successful structured approach. 25 minutes.
KEY LEARNING POINTS
Set up the interview
Encourage the employee to talk
Let the employee find the solution
USES
Working with and interviewing employees
PRICES
To Purchase Can You Spare a Moment Video - $999.00 DVD
Click Here to see a preview!
To Purchase Can You Spare a Moment Video - $999.00 - DVD
Case Studies in
Leadership/Managing Problem People - VIDEO
WHAT'S IT ALL ABOUT
Some whine or exaggerate, some are too indecisive, and others
simply don't care. They're all problem employees, but you'll discover
how they can become top performers in Case Studies In Leadership.
You'll see six cases, showing how a manager’s behavior is
reflected by their employees, and how skilled managers can become
positive role models.
International talents such as Oscar Winner Emma Thompson and
John Cleese portray a host of difficult cases that every manager
will recognize. But all of these star performances have one common
goal: to bring out the star performers in your problem employees.
Managing Problem People: Case Studies In Leadership introduces us to the
employee who promises the world but needs a dose of reality; the
rule-bound obsessive who only understands procedures; the whiner
who knows every reason why things can't be done; the indecisive
employee who constantly seeks reassurance; the silent worker who
knows everything except how to communicate; and the lazy employee
who needs motivation.
These case studies are all very funny, seriously effective
ways to improve leadership, communication and productivity.
KEY LEARNING POINTS
Understand the following different types of people:
• Managing Problem People: Moaning Minnie
Click Here to see a preview!
• Managing Problem People: Big Mouth Billy
Click Here to see a preview!
• Managing Problem People: Wimpy Wendy
Click Here to see a preview!
• Managing Problem People: Rulebound Reggie
Click Here to see a preview!
• Managing Problem People: Silent Sam
Click Here to see a preview!
• Managing Problem People: Lazy Linda
Click Here to see a preview!
USES
PRICES
- Purchase $2,190.00 for the entire series
Leadership
Communication
Productivity
The benefits:
Six videos available only as a series purchase
Complement or instigate all types of management and interpersonal skills training
Amusing and versatile resources for teaching all inexperienced managers and team leaders
These case studies feature John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge.
You may purchase Managing Problem People: Case Studies In Leadership on DVD for $2190.00.
Complaints and
Quality Management Through Customer Service - DVD
WHAT'S IT ALL ABOUT
Aim
To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
The video
This witty program makes it painfully obvious that there is only one thing worse than a problem that leads to a dissatisfied customer and that is a problem that crops up again and again because no one has attempted to solve the underlying issue.
This is not in the way the manager of a retail operation responds by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other.
Features and applications:
Managers will learn how every complaint can be used to improve the quality process
Better quality John-Cleese-Training-Videos and processes lead to fewer complaints, improved morale, and more satisfied customers
Program includes:
Video (28 mins)
Course Leader's Guide
Prices:
Purchase: $999.00 DVD
Click Here to see a preview!
Item #PDDC-ALGBEH7
To Purchase Complaints and Quality Management Video - $999.00 DVD
Demanding Customers: Customer Care Made PERFECT
- VIDEO
Aim
To give all types of customer-facing staff the rules
for achieving customer satisfaction, even when handling the most demanding people.
The video
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.
The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.
Features and applications:
Integrates with and supports any customer-care course
Entertaining and easy-to-follow video
Effective guide, ideal for role-plays
Four separate scenarios tackling key customer-service skills
Learning resource pack includes:
Video (25 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Purchase: $999.00 on DVD
Item #PDDC-ALGDEM100C
Click Here to see a preview!
To Purchase Demanding Customers – Dealing with Awkward Customers Video - $999.00 - DVD
The Dreaded Appraisal: Both Sides of the Appraisal Interview - DVD
Aim
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.
The Video
The Dreaded Appraisal, one of the world's best-selling learning resources, reveals the techniques required for effective appraisal interviewing.
This program illustrates some typical problems managers and team leaders are likely to face in their interviews. It demonstrates how to turn the interview into a positive experience for both the employer and employee.
Features and applications:
Integral part of any management-skills program
Suitable for all managers and team leaders
Amusing drama with three learning scenarios
Highly memorable, highly effective content
Short video also available to enable better staff preparation
Learning resource pack includes:
Video (31 mins)
Course Leader‘s Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Style: Humorous drama
Prices: Purchase: $999 - DVD
Related training issues:
Discipline
Counselling
Coaching
Feedback
Item #PDDC-ALGDRE007C
Click Here to see a preview!
To Purchase The Dreaded Appraisal: Both Sides of the Appraisal Interview Video - $999.00 - DVD
Effective Delegation: Responsibility, Authority, and Accountability
Aim
To guide managers on how to share responsibility and authority with others.
The video
Three managers are expanding a regional sales office into a full operating depot for their company. Together they learn the benefits of good delegation and how to achieve it, and create an action plan for implementing delegation effectively.
There are four steps to success: clarify responsibilities, choose the people, communicate what has to be done, and monitor results, deadlines, and standards.
Features and applications:
Step-by step guide to learning delegation skills
Realistic scenario, perfect for junior and middle management
Program includes:
Video (22 mins)
Trainer's guide
4 Overhead Transparencies
Style: Drama
Prices:
Purchase: $999
Click Here to see a preview!
Order #PDDC-ALGEDEL1
You may purchase Effective Delegation: Responsibility, Authority, and Accountability on DVD for $999.00.
Feedback For Performance: Giving and Receiving Information - Video
Aim
To use praise and constructive criticism to achieve better performance.
The video
Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better.
The main video and course guide gives clear guidelines for giving feedback: ask don't tell, describe, don't judge, focus on behavior, not personality, be specific, and be constructive. It also explains how to receive feedback: be open, not defensive, listen and clarify, and seek specific suggestions for doing things differently. A 'feedback skills pack' has 30 short video triggers to demonstrate and contrast specific skills, and to stimulate discussion about difficult situations.
Features and applications:
Teaches managers to impart criticism sensitively and constructively
Large, varied selection of ready-to-practice scenarios - with and without commentary
Program includes: Video (18 mins)
Summary (5 mins)
Skills file (20 mins)
Reprise (15 mins)
Course Leader'sGuide
Quick guide
plus Feedback skills pack with video and workbook
Click Here to see a preview!
Prices: Purchase: $999
Order Item #PDDC-ALGFEEDP1
You may purchase Feedback For Performance: Giving and Receiving Information on DVD for $999.00.
From Hell
- DVD SERIES
Let your training sessions go to hell.
Want your audience in the best possible mood? Put them through Hell! The From Hell! series includes ten programs. Each contains a 10-14 minute collection of classic Video Arts moments built around a particular training category. They’re perfect for introducing a session, breaking the ice or closing a meeting on a positive note. These videos are wonderful. They get people laughing, thinking AND willing to discuss their experiences and viewpoints.
These wonderful meeting openers, discussion starters, and training programs are now available on DVD. You may purchase all ten videos for $1049.00
Bosses From Hell
There's an art to being a good boss, but some people have yet to learn the right skills. Some typical examples will raise a smile in this collection of clips from videos such as Can You Spare A Moment?, The Helping Hand, The Best Of Motives, Where There's A Will and I'd Like A Word With You.
Click Here to see a preview!
Colleagues From Hell
You can rarely choose who you work with, and there are some characters that are a nightmare to deal with day-to-day. They're typified in these clips in From 'No' to 'Yes', Talking To The Team, The Paper Chase, Straight Talking and other programs.
Click Here to see a preview!
Communicators From Hell
Some people just don't know how to communicate at work, and need a helpful push through training to get the skills right. This amusing video really gets the message across.
Click Here to see a preview!
Customers From Hell
No matter how professionally you try to deal with them, some customers never seem satisfied. This selection of light-hearted clips shows some of the worst examples of customers’ behaviour and how difficult they can be.
Click Here to see a preview!
Customer Service From Hell
Poor customer service isn't just comical, it's costly.
Click Here to see a preview!
Employees From Hell
Being a manager can feel like the hardest job in the world, especially when you're dealing with Employees from Hell! This collection comes from titles including The Dreaded Appraisal, Managing Problem People and Oh What The Hell.
Click Here to see a preview!
Interviewers From Hell
A light-hearted 10-minute look at interview mistakes and nightmares, featuring clips from classic Video Arts programs. Suitable as an ice-breaker, meeting break, or to reinforce key interview skills learning points. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.
Click Here to see a preview!
Sales People From Hell
Even the most experienced salesperson can blunder when it comes to making a sale. These amusing video clips highlight some of the most common and easily-avoided mistakes.
Click Here to see a preview!
Teams From Hell
A light-hearted look at what happens when teams aren't performing up to expectations, featuring clips from Talking To The Team, Meetings, Bloody Meetings and From 'No' To 'Yes'.
Click Here to see a preview!
These wonderful meeting openers, discussion starters, and training programs are now available on DVD. You may purchase all ten videos for $999.00
John Cleese Style Training:
The Grapevine - DVD
WHAT'S IT ALL ABOUT
Damaging consequences can result if changes in the workplace
are not communicated effectively. Failure to provide information
to managers and empower them to pass these facts along to other
employees can lead to job dissatisfaction and reduced productivity.
In clear, direct, face-to-face staff briefings where questions
can be asked and answered, fears can be minimized.
The Grapevine demonstrates how open and honest
communication can preempt devastating effects on the organization,
such as loss of job commitment or resignation of key staff. The
clear guidelines in this program sharpen skills and promote open
communication. 31 minutes.
Purchase $999.00 on DVD
Click Here to see a preview!
To Purchase The Grapevine Video - $999.00 - DVD
The Great Communicator: Communication Skills for All
Aim
To give people the skills to communicate effectively with colleagues and customers.
The video
Good communication is a two-way process: you need to put yourself in the other person's shoes. This program contains practical lessons as to how to achieve this. Using the example of two people who work alongside each other but find it very hard to get through to each other.
Even though their fortunes are inextricably linked, they harbor different ambitions.
By learning how to communicate better they are both able to get what they want.
The main video shows how everyone can do this if they try. There is also a short tape that summarizes the steps and provides role plays.
Features and applications:
Suitable for people at all stages of their careers
The problems caused by poor communication and the ways to overcome them are clearly presented
Six-minute summary is perfect for analysis and discussion
Click Here to see a preview!
Program includes:
Video (16 mins)
Summary (6 mins)
Team guide
Trainer's guide
Item #PDDC-ALGGC
Prices:
Purchase: $695
You may purchase The Great Communicator: Communication Skills for All on DVD for $695.00.
The Helping Hand: Coaching Skills for Managers
- DVD
WHAT'S IT ALL ABOUT
Taking more time to coach creates more time for work! No single
person can do every job. So why do so many managers try to take
on their entire department’s workload? The lesson of this
timely program is a universal one: managers need to delegate their
projects accordingly. As a result, they'll discover more time
to coach the team. Part 1, 9 minutes, Part 2, 29 minutes.
KEY LEARNING POINTS
- Identify the need
- Plan the coaching program
- Conduct the coaching
- Monitor the results
- Identify further needs
PRICES
Purchase $999.00 - DVD
Click Here to see a preview!
To Purchase Helping Hand: Coaching Skills for Managers Video - $999.00 - DVD
How Am I Doing?
- VIDEO
WHAT'S IT ALL ABOUT
Get ready to encounter Ethelred the Unready, Ivan the Terrible
and William the Silent. They're not medieval kings, they're modern
day managers. But their appraisal interviews are legendary. How
Am I Doing? stars John Cleese as three inept managers, each
an example of how an appraisal interview should not be conducted.
Join Ethelred, Ivan and William, and together you can develop
the skills to communicate effectively, and conduct successful
performance appraisals. 26 minutes.
KEY LEARNING POINTS
- Review case history
- Listen to evidence and agree on a diagnosis
- Face up to problem areas
USES
- Interviewing
- Employee Appraisal
PRICES
Purchase $999.00 on DVD
Click Here to see a preview!
You may purchase How Am I Doing? on DVD for $999.00 - DVD
How Not To Exhibit Yourself: Staffing an Exhibition Stand - DVD
Aim
To teach stand staff how to present themselves and their organization in a professional and organized manner.
The video
Even stands that are designed to the finest detail will not produce the results if staff do not know what they are doing.
This program featuring John Cleese shows how to encourage visitors, welcoming them without being over-eager, and how to avoid the guaranteed conversation killer - "Can I help you?" It demonstrates the importance of accurately logging potential customers' details, arranging follow-up visits, and keeping the stand smart.
Features and applications:
A simple, direct way to ensure that all stand staff are fully prepared for opening day
Techniques for opening, controlling, and closing sales dialogues
Key turn-offs that reduce customer traffic, and how to remedy them
Click Here to see a preview!
Video (30 mins)
Style: Humorous drama
Prices: Purchase: $695
Item #PDDC-ALGEXB2
You may purchase How Not To Exhibit Yourself: Staffing an Exhibition Stand on DVD for $695.00.
How To Lose Customers Without Really Trying - DVD
WHAT'S IT ALL ABOUT
This program clearly demonstrates that the same guidelines
for keeping customers satisfied apply in different situations,
from sales to service to a retail checkout or reception desk.
Customers can be trying; and not all customers are pleasant. It's
easy to put customers off just by being aggressive or defensive.
But it is vital to treat them all as personal guests, making them
welcome and indulging their whims.
In various realistic scenarios, staff resort to attacking behavior
- by being patronizing or superior - or defensive behavior, where
they ignore customers altogether or fail to accept responsibility.
These humorous sketches lay the foundation for customer care and
provide a concrete set of behavioral rules to make customers keep
coming back. They provide a memorable demonstration of the dos
and don'ts of customer care, which include finding a real need
behind a request, agreeing on a solution with a customer, and
seeing things through to a successful conclusion. 32 minutes
Item #PDDC-ALGHOWLO
PRICES
Purchase $999.00 - DVD
Click Here to see a preview!
You may purchase How To Lose Customers Without Really Trying on DVD for $999.00.
I'd Like A Word With You - DVD
WHAT'S IT ALL ABOUT
The performance improvement interview is a very delicate matter.
Many of these interviews need serious help themselves, for when
handled poorly they can damage relationships, undermine productivity,
and lead to possible legal reprisals. Fortunately, help is available
inI'd Like A Word With You.
This video shows how managers who emphasize the word "improve"
boost morale, increase teamwork, and help employees do their jobs
in a more productive way. In I'd Like A Word With You, common
pitfalls of performance improvement interviews are shown. Then
we see the right way to prepare for the interview, how to conduct
it, and how to follow up to ensure success. 29 minutes.
PRICES
Purchase $999.00
Click Here to see a preview!
To Purchase I'd Like A Word With You Video - $999.00 - DVD
If Looks Could Kill: The Power of Behavior
- DVD
Aim
To ensure front-line staff learn how their behavior can be used to improve customers' attitudes, and create new sales opportunities.
The video
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.
Three key pieces of evidence result from his enquiries:
Behavior breeds behavior
Behavior is a choice
Behavior can be used to help a transaction
This light-hearted video raises some simple, but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their ease.
Features and applications:
Engaging, amusing and realistic scenarios
Structured analysis of front-line behavior
Suitable across a range of industries for all levels of staff
Written by behavioral expert Dr Peter Honey
Learning resource pack includes:
Video (28 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Purchase: Video $999 - DVD
Click Here to see a preview!
Item #PDDC-ALGIFL180C
To Purchase If Looks Could Kill Video - $999.00 - DVD
An Inside Job: Meeting Internal Customer Needs
- DVD
Aim
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
The video
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
Identify your internal customers
Consult them about their needs
Serve them as though they were external customers.
Features and applications:
Suitable for everyone in a customer-focused industry
Simple three-step process for adopting and motivating internal care awareness
Program includes:
Video (23 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Purchase: $999 - DVD
Click Here to see a preview!
Item #PDDC-ALGINS068C
To Purchase An Inside Job: Meeting Internal Customer Needs Video - $999.00 - DVD
It's Your Choice: Selection Skills for Managers
- DVD
Aim
To provide managers with all the necessary skills to conduct an effective recruitment interview.
The video
A Selection Interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organization. Making the right selection choice means knowing the budget was spent well, a valuable asset has been acquired, and that colleagues will be motivated by the new team member.
It's Your Choice shows that too many people get the costly decision wrong, introducing three managers who make common mistakes. It then shows the viewer how each manager learns from these mistakes.
The Interviewee preparation program, which also forms part of the It's Your Choice program, explains to job candidates how to research a company and question interviewers to find out the things that matter to them. It is suitable for internal candidates, as well as for schools and colleges to prepare graduates for the job market.
Features and applications:
Targeted at inexperienced staff, conducting recruitment interviews
Uses the memorable right-way, wrong-way approach
Breaks learning into three separate scenarios
Includes interviewee tape for internal candidates (available for separate purchase)
USES
Hiring/Interviewin
PRICES
Video Purchase $999.00
Click Here to see a preview!
To Purchase It's Your Choice: Selection Skills for Managers Video DVD - $999.00
I Wasn't Prepared For That: Overcoming the Fear of Making Presentations
Aim
To give staff at all levels the confidence and skills to prepare and deliver effective presentations.
The video
A young executive is panic-stricken when she's told that she has to present a written report in person to the board. Her first run-through is a disaster, but with encouragement from a colleague she soon learns the secrets of making an effective presentation. He reassures her that she knows more about the project than anyone else. She has no reason to worry, providing she approaches the task methodically.
By following a number of simple steps; Position, Options and Proposal, she is able to conquer her fears and make a successful presentation. She then discovers that no two audiences are the same and that she must adapt her presentation accordingly.
Features and applications:
Ideal for first-time presenters and for experienced presenters wishing to review their technique
Proves that you don't have to be a 'natural' presenter to make a professional presentation
Teaches people how to communicate complex proposals effectively
Shows how to tailor presentations for different audiences
Learning resource pack includes:
Video (30 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
<>
Prices: Purchase: $999 DVD
Item #PDDC-ALGIWA100C
Click Here to see a preview!
To Purchase I Wasn't Prepared For That: Overcoming the Fear of Making Presentations Video - $999.00 - DVD
The Kingdom Was Lost: When it's a team effort, we're all responsible for quality - DVD
Aim
To make everyone aware that they must all assume responsibility for accuracy and attention to detail.
The video
In The kingdom was lost, an internationally renowned architect fails to spot that the specification for a lift system lacks a crucial zero, and a prestigious project is doomed to failure.
He was not the only one to blame. Everyone in the team was at fault, from the office junior, to the chief sub-contractor, they are all guilty of failing to communicate clearly and check detail. As detail after detail is overlooked, the knock-on effect proves disastrous and it is the combined errors of the team that bring about the ultimate failure.
Your organization's projects might not be as grandiose, but they can have an equally significant impact on your business if they go wrong. The old moral tale that traces the loss of a kingdom to the loss of an insignificant horseshoe nail underscores this new cautionary tale for the modern era.
Features and applications:
An insightful video that sets the scene for a whole range of training sessions
A realistically-portrayed sequence of events that illustrates how every member of a team counts
Makes people aware of how easy it is for detail to be overlooked in a pressure situation
Video (20 mins)
Style: Drama
Prices: Purchase: $999 DVD
Order #PDDC-ALGKING
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To rent The Kingdom Was Lost - $350.00 - DVD (Call 1-253-759-6639) with your training dates!
To Purchase The Kingdom Was Lost - $999.00 - DVD
Making Time: Priorities, People, And Procedures At Work
Aim
To help individuals focus on making the most of their time to the benefit of their business and personal lives.
The video
This program focuses on three essential elements of time management in a practical, down-to-earth way: prioritizing and planning, dealing with people, and working procedures.
The drama shows some classic problems that crop up in any busy office, and how they can reduce individual and team productivity if they're not dealt with correctly. Learning to be assertive and saying 'no' are vital skills, and viewers will be sent back to their desks determined to make every second count.
Features and applications:
Highly motivational drama addressed to individuals and team members at every level
Three segmented and memorable steps to managing time
Realistic office setting that's easy for employees to identify with
Program includes:
Video (20 mins)
Course Leader's Guide
Quick guide
Self-study workbook
Resources disk
Style: Drama
Prices:
Purchase: $999 - Item# PDDC-TRNMT1
Click Here to see a preview!
You may purchase Making Time: Priorities, People, And Procedures At Work on DVD for $999.00.
Meetings Bloody
Meetings - DVD
WHAT'S IT ALL ABOUT
Too many meetings are genuine nightmares. They lack preparation,
direction, and worst of all, results. This award-winning program,
remade in 1993, is essential viewing for anyone who chairs meetings.
You'll learn how to make your get-togethers shorter, more focused,
and more productive. And John Cleese ensures you get plenty to
laugh at along the way. 31 minutes.
KEY LEARNING POINTS
Plan meetings in advance
Prepare a detailed agenda
Pre-notify attendees
Control the discussion
Summarize and record decision
USES
Meeting Planning
PRICES
Purchase $999.00
Click Here to see a preview!
To Purchase Meetings, Bloody Meetings Video - $999.00 - DVD
More Bloody Meetings
- DVD
WHAT'S IT ALL ABOUT
Think John Cleese has learned his lesson fully? Dream on —
it's back to court! This 1994 re-make is a follow-up to the best-selling
title Meetings, Bloody Meetings. Through trial and
error, you'll discover the interpersonal skills needed to keep
every meeting more productive in this humorous program. 27 minutes.
KEY LEARNING POINTS
Meeting facilitation
Team leadership
Communication
Decision making
Project management
USES
Meeting Planning
Meeting Facilitation
PRICES
Click Here to see a preview!
To Purchase More Bloody Meetings Video - $999.00 - DVD
Negotiating: Tying The Knot - A Skill For Life
- DVD
Aim
To give staff at all levels the skills to achieve an equitable outcome to any negotiation.
The video
The program plots the course of a negotiation from the first meeting to a successful conclusion, using the analogy of the developing relationship of two people.
In the case of marriage, the aim is not for either side to win but to reach a mutually beneficial arrangement. Stage by stage the main characters negotiate their way to the altar in scenes that illustrate the training points defined by the presenter.
The medium of video is unbeatable for demonstrating the various techniques and body language that can be employed and how emotional behavior leads to totally unproductive rows. There are also textbook demonstrations of how to deal with threats and ultimatums
and to overcome deadlocks.
Features and applications:
Valuable lessons for all staff, especially anyone in regular contact with customers and suppliers
Defines and illustrates the three main stages of a negotiation
Shows how to establish aims, priorities and bottom lines, and which points are subject to negotiation
Also Available in SPANISH (DVD Only)
Learning resource pack includes:
Video (31 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Purchase: $999 DVD
Click Here to see a preview!
To Purchase Negotiating: Tying The Knot Video (English) - $999.00 - DVD
No Complaints? - Complaints And The Customer
- DVD
Aim
To ensure people learn how to handle complaints and help prevent them from recurring in the future.
The video
No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem.
Set within a retail outlet, front-line staff are facing complaints from internal and external customers. The existing solution is a complaints form, but a member of staff soon realizes that customers need to let off steam, not fill in forms. The staff learns that they must take complaints seriously and show sympathy, since it is difficult to remain angry with someone who is sympathetic.
The video shows a number of common mistakes. One staff member handles a complaint, but realizes he must ask questions if he is to be capable of solving a problem. When an accounts clerk comes up with an innovative solution for one of her supplier's payment problems, she agrees on a course of action, but fails to check that it can be carried out.
The conclusion is that all staff, whether in the front line or not, should be aware of how to deal with the emotions and practicalities of dealing with complaints.
Features and applications:
Suitable for all staff dealing with internal and external customers
Amusing drama with realistic scenarios
Segmented into five distinct learning steps
Reinforces key customer service training techniques
Learning resource pack includes:
Video (24 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices: Purchase: $999 DVD
Item #PDDC-ALGCOM536C
Click Here to see a preview!
To Purchase No Complaints? - Complaints And The Customer Video (English) - $999.00 - DVD
On The Receiving End: Making Call Centers More Productive
- DVD
Aim
To help call-center staff resolve customer enquiries effectively and professionally.
The video
On the Receiving End: Making Call Centers More Productive shows how customers can be kept satisfied and loyal to an organization. The video demonstrates how to listen carefully, ask relevant questions, and assess customers' needs.
It explains how a successful relationship is developed by clearly outlining the available options to customers and agreeing upon a course of action.
By looking for opportunities, a member of staff will be able to add value to their service, developing as an agent who is able to solve customers' problems efficiently and easily. The result is a satisfied customer who will be comfortable with conducting business over the phone and who will not hesitate to call again.
Features and applications:
Suitable for all levels of call-center staff
Tried and tested telephone techniques
Complements skills for handling difficult customers
Fun and friendly format
Program includes:
Video (25 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Purchase: $999 DVD
Item #PDDC-ALGTP6
Click Here to see a preview!
To purchase On The Receiving End: Making Call Centers More Productive Video - $999.00 - DVD
The Paper Chase - DVD
WHAT'S IT ALL ABOUT
In The Paper Chase, paperwork is everywhere, from the desk
and chairs, to the floor. It takes Jennifer Saunders to convince
Dawn French that paper does not justify her existence. Saunders
dramatic improvements cut through the chaos and piles of paper.
French loses her mountain of documents, but gains four rules to
control paperwork forever. 30 minutes.
PRICES
Purchase $999.00 DVD
Click Here to see a preview!
To Purchase The Paper Chase Video - $999.00 - DVD
Aim
To ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated
The video
This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied.
The employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Among the rules learned are that it's important to let people know why they are being praised, make sure that the effect isn't ruined by a kick-in-the-tail remark, and to pass on praise from customers or superiors.
Features and applications:
Addresses the reasons why managers don’t praise
Shows the value of adding praise to the corporate culture
Provides six easily-remembered rules for praising staff correctly
Proves that praising is not a natural gift but a learnable skill
Program includes:
Video (24 mins)
Course Leader‘s Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Style: Humorous drama
Prices: Purchase: $999 DVD
Click Here to see a preview!
To Purchase Performance Matters: The Importance of Praise Video - $999.00 - DVD
To Purchase Performance Matters: The SERIES The Importance of Praise AND The Need of Constructive Criticism - $1795.00 - DVD
Aim
To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.
The video
The video is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. Rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant - including telling him off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.
Features and applications:
Helps managers understand that criticism is an essential part of a manager's responsibilities
Shows why people should only be criticized for what they've done, not what they are
Program includes:
Video (24 mins)
Course Leader‘s Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Style: Humorous drama
Click Here to see a preview!
To Purchase Performance Matters: The Need of Constructive Criticism Video - $999.00 - DVD
To Purchase Performance Matters: The SERIES The Importance of Praise AND The Need of Constructive Criticism - $1795.00 - DVD
Our new training program, Performance review, aims to change the way every person in your organization approaches appraisals. We want to encourage managers and appraisees to think about reviews in a new way, so they stop dreading them and start seeing them in a more positive light.
There are several aspects of the program that help us achieve this:
We deliver the program in two parts – one for the manager and one for the appraisee – to demonstrate the importance both parties play in the process
we reinforce the basics using our highly effective ‘wrong way, right way’ approach
we use memorable characters to communicate different types of behaviour and review techniques that help all parties get the most from reviews.
Video (40 mins)
Series Leader's Guide and Workbook
Prices:
Purchase: Series $1495 DVD
Item #PDDC-ALGS0000049
Aim
Demonstrates the techniques for a successful performance appraisal interview for all levels of managers.
Video
It's not surprising that so many managers dread giving performance reviews. They know the importance of employee performance reviews, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'. To overcome this, in Part 1 we identify six very different characters that managers can relate to: Defensive Dennis, Weepy Wendy, Silent Steve, Non-stick Nigel, Bolshy Becky and Bored Betty. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive, managers will be able to fearlessly deal with all performance reviews.
The Nightmares:
Silent Steve – At least you can get the interview over with quickly. But, it’s very likely you’re missing something important. So how do you get him talking?
Non-stick Nigel – Nothing is ever non-stick Nigel’s fault. It was bad luck. Or the system. Or other people’s mistakes. Even so, there are ways to dealing with him.
Bored Betty - Bored Betty. But why is she so bored? Could it be because you’ve let the paperwork take over and gone into autopilot? If so, it’s not surprising if she goes on autopilot too.
Defensive Dennis – It’s hard to help Defensive Dennis improve because he won’t admit there’s any room for improvement. But, it can be done.
Weepy Wendy – Tears never help an interview. But with Weepy Wendy you have to be prepared for them – and not let them throw you off course.
Bolshie Becky – Bolshy Becky is looking for a fight – but if you take her on you’ve lost. You can only win by not fighting.
Video (30 mins)
Series Leader's Guide and Workbook
Item #PDDC-ALGINT12
Click Here to see a preview!
Aim
Presents a simple three part structure to help the appraisee be prepared in advance for a successful performance appraisal review
Video
From the appraisee's point of view, the performance review often feels like a waste of time. But this program shows just how well they can go when handled properly by both parties. The appraisee may feel there's nothing they can do or say to affect the outcome. In fact, there are positive steps that can be taken to improve their review, and the secret is 'be prepared'. In Part 2, we reveal a simple three-part formula to help the appraisee with their thinking process: (a) the past - what went right last year and what didn't, (b) the present - any current issues about the job, and (c) the future - where the appraisee wants to go and how to get there. Part 2 also shows managers and appraisees what reviews can achieve when everything goes right.
Video (20 mins)
Series Leader's Guide and Workbook
Item #PDDC-ALGAV3
Click Here to see a preview!
You may purchase Performance Review - Series on DVD for $1495.00.
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Project Management: Leading A Team Project- DVD
Aim
To give those tasked with managing projects the skills to maximize their team's performance.
The video
Everyone has to manage projects, but not everyone knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This program provides a complete solution to the issues, exploring the techniques for project team leaders to better manage their project team, and meet the project's objectives.
In this video, a manager is organizing an office move, but she's made some common mistakes. She has failed to define the objectives of the project properly, her team's responsibilities are not agreed and the project is in danger of failing.
Fortunately she is shown the right way to do things. She has a special program on her PC which provides invaluable advice to her, to the program's viewers, and helps her learn the key stages of project management. With the right project technique and by following appropriate people-management skills, the move is achieved on time and on budget.
Learning resource pack includes:
Video (25 mins)
Summary video (15 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Purchase: $999
Item #PDDC-ALGPROJ1
Click Here to see a preview!
To Purchase Project Management: Leading A Team Project Video - $999.00 - DVD
Aim
To appreciate the skills required to write and present an easy-to-read, informative and forward-thinking report.
The Video
This program outlines the six steps to successful report writing: focusing on the objectives, organizing points into related groups, and using the four P's (Position, Problem, Possibilities and Proposals), report authors will ensure their document forwards a constructive and compelling argument.
The video shows how avoiding the use of jargon and keeping words, sentences and paragraphs short and simple, will contribute to a report's overall effectiveness. Additionally, making the report look readable will encourage its recipients to read and respond to it.
Including headings, sub-headings, double line spacing, and appendices, great ideas that may have otherwise been overlooked, stand a better chance of becoming reality.
Features and applications:
Suitable for any staff member at any level who may need to write a report
Engaging and humorous plot to make messages memorable
Clearly defined report-writing structure incorporating the four Ps
Promotes freedom of thought within an organized framework
Learning resource pack includes:
Video (20 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Style: Humorous drama
Prices: Purchase: $999
Item #PDDC-ALGCOR2
Click Here to see a preview!
To Purchase Report Writing: The Art of Writing a Good Report Video - $999.00
Sell It To Me! - Essential Skills for All Salespeople - DVD
Aim
To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.
The videos
Sell It To Me! is the best-selling two-part program on how to build relationships with customers that ensure you sell.
Part 1: Preparing the Way, explains the techniques that help salespeople conduct successful business. A series of light-hearted scenarios emphasize the importance of asking open-ended questions and the need to listen carefully to what the customer is actually saying.
Part 2: Doing the Deal tackles customer objections. By making them specific and putting them in perspective, sales staff will be able to provide compensating benefits to their customers.
The program explains how to set achievable objectives, prepare alternatives, and then put it all into practice by closing the deal.
Features and applications:
Suitable for all levels of sales staff
Amusing and easy to follow videos
Use videos as individual or combined teaching units
Covers all stages of the sale, from initial contact through to closing the deal
Click Here to see a preview!
Learning resource pack includes:
Video part 1 (23 mins)
Order #PDDC-ALGSEL5
Video part 2 (23 mins)
Order #PDDC-ALGSEL6
Both parts Order #S000002
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Style: Humorous drama
Prices:
Purchase: $1695 both DVD
(Purchase each part): $999 DVD
Related training issues:
Negotiating
Presentations
To Purchase Sell It To Me! - Essential Skills for All Salespeople Part One Video - $999.00 - DVD
Click Here to see a preview!
To Purchase Sell It To Me! - Essential Skills for All Salespeople Part Two Video - $999.00 - DVD
To Purchase Sell It To Me! - Essential Skills for All Salespeople Both Parts on Video - $1695.00 - DVD
So You Want To Be
A Success In Selling? - DVD
WHAT'S IT ALL ABOUT
The "So You Want To Be a Success at Selling" series with John Cleese
Aim:
To give all sales staff a solid grounding in core sales skills.
The videos:
This classic four-part series on DVD is ideal for new sales recruits or as a refresher for experienced members of the sales team.
Part 1: The Preparation video
Before you can sell effectively, you must research your customers’
background. Cleese learns to work out objectives and alternatives,
ask open questions to avoid rejection, keep control, and always
be alert to opportunities to sell other John-Cleese-Training-Videos. 26 minutes.
Part 2: The Presentation video
Cleese learns to concentrate on benefits rather than features,
and relate his John-Cleese-Training-Videos to his customer’s needs. He must
also meet objections coolly, putting them into perspective with
compensating benefits. Finally, he learns when to ask for the
business, and how to keep quiet once the customer agrees. 25 minutes.
Part 3: Difficult Customers video
Cleese learns to resist smokescreens, tell fake objections from
real ones and then restate things in his favor. He also sees that
a customer’s anxiety, laziness, aggressiveness or vanity
can't be fought but can actually be used to his advantage. 25
minutes.
Part 4: Closing the Sale video
Along with Cleese, you'll learn the three main lessons of closing:
think positive and think big, always ask for the order, and keep
on trying. In the end, Cleese gets it right. But his trials and
tribulations make this an essential lesson for every salesforce.
29 minutes.
KEY LEARNING POINTS
Research
Set objectives
Ask open questions
Explain the benefits
Meet objections
Ask for the order
Rules for duckers
Rules for ditherers
Rules for dictators
Think bigger
Ask for the order
Keep trying
USES
Sales Training
PRICES
Purchase $999.00 (price for each part)
Click Here to see a preview!
You may purchase So You Want to Be a Success At Selling Part 1 for $999.00.
Click Here to see a preview!
You may purchase So You Want to Be a Success At Selling Part 2 for $999.00.
Click Here to see a preview!
You may purchase So You Want to Be a Success At Selling Part 3 for $999.00.
Click Here to see a preview!
You may purchase So You Want to Be a Success At Selling Part 4 for $999.00.
You may purchase the entire series So You Want to Be a Success At Selling for $2495.00.
Straight Talking:
The Assertiveness Video - DVD
WHAT'S IT ALL ABOUT
John Cleese shows you how submissive behavior causes people
to be ignored, and how very damaging aggressive behavior can be
to everyone involved. This program teaches that the value of assertive
behavior is that managers can be honest with themselves and others,
without emotion. 27 minutes.
KEY LEARNING POINTS
Be honest about what is relevant
Establish a bottom line of negotiation
Be helpful
Invite others to help solve problem
USES
Presentation Skills
Assertiveness Skills
PRICES
Purchase $999.00 DVD
Click Here to see a preview!
To purchase Straight Talking: The Assertiveness Video - $999.00 - DVD
Talking to the Team - DVD
WHAT'S IT ALL ABOUT
A team briefing is a vital event in every organization; it tells people what is happening and why. Team leaders; therefore, need to know how to talk to the team in order to exercise effective leadership. After all, people's attitudes are heavily influenced by their immediate boss who needs to secure the team's understanding, co-operation and support.
Using three core lessons and a variety of locations, this program demonstrates that the lessons apply to all types of business. The video makes it clear that preparation is a major component in running a successful meeting. Giving advance notice, forestalling interruptions, and preparing notes, are all examples. Preparation becomes redundant if the host is unable to control the meeting by keeping to the point, to anticipate questions, or to support management decisions.
Features and applications:
Engaging plot with wide-ranging realistic scenarios
Shows how meetings become a valuable use of time, are productive, and achieve results
Suitable for managers, as well as group members, who will understand objectives and contribute to fulfilling them
Learning resource pack includes:
Video (28 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
PRICES
Purchase $999.00 DVD
Click Here to see a preview!
You may purchase Talking to the Team on DVD for $999.00.
Team Spirit? How to be an Effective Team Member
Aim
To enable people to see themselves as part of the team, not just as individuals.
The video
People who have their own job to do often fail to see themselves as part of a team. Team Spirit is a light-hearted, but high-impact way of showing them the importance of teamwork. It looks at three examples of people whose failure to appreciate this need has disastrous effects on their colleagues and customers.
Features and applications
Ideal for customer care, teamwork and new-starter training
Engaging, humorous and realistic format
Three structured team-working scenarios
Learning resource pack includes:
Video (28 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-study workbook on disk
Prices:
Video Purchase: $999 DVD
Click Here to see a preview!
To Purchase Team Spirit? How to be an Effective Team Member Video - $999.00 - DVD
Telephone Behavior:
The Rules Of Effective Communication DVD
WHAT'S IT ALL ABOUT
Talking on the phone is a no-brainer. But truly communicating
is an art form. John Cleese demonstrates it humorously in this
new version of Telephone Behavior. Now employees at all levels
can master the techniques of positive, friendly telephone communication.
Cleese takes you from the brief introduction to closing the call,
with helpful advice every step of the way. You'll discover how
to ask open questions, listen actively, and send verbal signals
to the caller to ensure their message is heard and understood.
Learn to volunteer useful information, agree on next steps,
and handle complaining callers. There's also a lesson on voice
mail techniques, including tips for prioritizing and screening
calls, updating greetings, and leaving concise messages. 33 minutes.
KEY LEARNING POINTS
Introduce yourself, and establish whether it's convenient
to proceed
Control the call, ask questions, record and repeat information
Volunteer useful information; agree upon the next steps
USES
Telephone Training
PRICES
Purchase $999.00 DVD
Click Here to see a preview!
To Purchase Telephone Behavior: The Rules Of Effective Communication Video - $999.00 - DVD
DVD - Purchase $695.00 (Item#PDDC-ALGTEN1)
Aim
Help for non-specialist trainers who are called on to train.
The video
John Townsend is internationally acclaimed as an expert on the training of trainers. His numerous works on the subject include 'The trainer's pocketbook' (also distributed by Video Arts).
Today many people who are not specialist trainers are being called on to train, but do they know how? In an entertaining, lively and original style to reflect John's unique approach, this 10 module master class includes:
The difference between a training course and a presentation:
Starting and finishing with a bang, not a whimper.
Structuring your course.
Presenting and facilitating
Using visual aids and sound
Appealing to feeling
Turning challenging participants to your advantage.
There's no excuse for dull, dreary courses.
So whether you're new to training or an old hand, Ten Training Tips will help you run a course no-one will forget.
Features and applications:
Suitable for anyone who has to train others, including trainees themselves.
Complements any management or presentation-skill course
Length: 35 minutes
Click Here to see a preview!
You may purchase Ten Training Tips: A Guide for Non-trainer Trainers on DVD for $695.00.
That's Show Business: The Rules of Exhibiting - DVD
Aim
To maximize the opportunities created by participation in an exhibition.
The Video
Having planned and staffed an exhibition stand that has absorbed a sizeable chunk of your marketing budget, how can it be made a real success? Too often it's regarded as a grand PR exercise, but it should be treated as a wonderful opportunity to sell to both new and existing clients.
This video demonstrates the secrets of successful exhibiting: know your objectives, your visitors, and the role you are expected to play.
Features and applications:
The essential do's and don'ts presented in an entertaining format
This video production has an online preview. Click Here!
Video (31 mins)
Style: Humorous drama
Prices: Purchase: $695
Item #PDDC-ALGEXB3
Click Here to see a preview!
You may purchase That's Show Business: The Rules of Exhibiting on DVD for $695.00.
Think Or Sink -
DVD
WHAT'S IT ALL ABOUT
In Think Or Sink, John Cleese firmly believes
in making team decisions. Unfortunately, his team consists of
me, myself and I. Cleese plays an egotistical General Manager,
who boldly declares: “I’m the one the board asked for
a proposal, so I'm the one who's going to propose it. You can
forget all this stuff about joint solutions”. But instead
of all the glory, Cleese winds up with all the blame, and he loses
his job.
After reviewing his past performance, Cleese learns how to
create competition between ideas, not people. He also knows that
doubts must be voiced to avert later problems. More importantly,
he learns that good alternatives are crucial in successful team
decision making. 26 minutes.
KEY LEARNING POINTS
Develop a rich, focused question
Help the team create alternatives
Review before making a final decision
USES
Teamwork
PRICES
Purchase $999.00
Click Here to see a preview!
You may purchase Think Or Sink on DVD for $999.00
Time Management and Getting Organized Training Videos
30 Ways To Make More Time: Putting Time Management Into Action
Aim
To help people choose where time-management skills are a priority in their work lives, and turn them into positive actions.
The video
This video provides people with three steps to putting time management into action at work. Firstly, it will provide them with ideas for planning and controlling time, making best use of the time that's available, using time that might otherwise be wasted, and minimizing interruptions and disruption.
They should identify which of these are most relevant, and finally they should use some of the 30 helpful hints and tips covered
in the video to help make themselves more efficient and effective.
Features and applications:
Highly motivational segments that promote self-help and innovation
This video has been supported by the technical advice of trainer and writer John Adair
Program includes:
Standard pack Video (20 mins)
Trainer's guide
7 Overhead Transparencies
Quick guideBook: 'Effective Time Management' John Adair or Self-learning pack
Self-learning video
10 workbooks
Style: Drama
Prices:
Standard or Self-learning pack
Purchase: $870 - Item# PDDC-TRNWay1
Click Here to see a preview!
You may purchase 30 Ways To Make More Time: Putting Time Management Into Action on DVD for $870.00.
This Is Going To
Hurt Me More Than It Hurts You - DVD
WHAT'S IT ALL ABOUT
We all dread delivering bad news. But disappointments can become
new challenges, and that’s exactly what happens in this helpful
program. In three steps, John Cleese helps ensure the successful
delivery of unwelcome information. In the end, the employee accepts
the decision, and as little damage is done to morale as possible.
Cleese shows how to prepare for the interview, how to cope with
the employee’s reaction, and how to face responsibility head
on. It’s essential viewing for anyone who delivers disappointing
news. 27 Minutes.
KEY LEARNING POINTS
Prepare
Anticipate responses
Be honest
USES
Interviewing/Delivering Bad News
PRICES
Purchase $999.00
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You may purchase This Is Going To Hurt Me More Than It Hurts You on DVD for $999.00.
The Unorganized
Manager - VIDEO
WHAT'S IT ALL ABOUT
Part I: Damnation video
In this 1996 remake, St. Peter (John Cleese) reviews Lewis’s
mortal sins including leaving jobs unfinished, missing deadlines,
and making life pure hell for coworkers. We then discover the
"11 Deadly Organizational Sins" and how to avoid them.
With these life lessons in mind, St. Peter grants Lewis a second
chance. 24 minutes.
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Part 2: Salvation video
In this 1996 remake, Richard Lewis still needs a few miracles.
He can't set priorities, schedule time for active tasks, or allocate
time for reactive tasks. Before Lewis can become a heavenly manager,
he must learn to delegate, and to use time management aids such
as a personal calendar. 26 minutes.
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Part 3: Divine Intervention video
In this 1997 remake, John Cleese is back as St. Peter, and he
explains why it's important to clarify the responsibilities of
each team member, set measurable standards, and agree upon performance
targets. But it's really no miracle St. Peter is preaching, it's
just a simple truth: people can only do a good job when they understand
what they're supposed to be doing. 19 Minutes.
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KEY LEARNING POINTS
Organize tasks into active and reactive groups
Establish priorities in terms of importance and urgency
Schedule active tasks and allow time for reactive tasks
When delegating, brief and train others properly
Be available for advice and check on key points
Clarify responsibilities
Set standards
Agree on targets
USES
Organizational Skills
PRICES
Purchase $999.00 (price for each part)
Purchase all three parts for $2495.00 DVD
You may purchase Part I: Damnation Video on DVD for $999.00 (Please, call with your training dates - 1-253-759-6639).
You may purchase Part II: Salvation Video on DVD for $999.00.
You may purchase Part III: Devine Intervention Video on DVD for $999.00.
You may purchase All three parts on DVD for $2495.00.
The Unorganized Sales Person - VIDEO
WHAT'S IT ALL ABOUT
This two-part program will help demonstrate how business is
conducted in a professional and profitable manner. In Part
1, Valuing You Customers, a "Flash Harry" salesperson
takes every opportunity to show off his expertise. He's all action
- rushing from call to call, trying to satisfy customers' every
whim. But this approach soon descends into chaos and inevitably
he starts to miss appointments. In contrast, his colleague takes
time to research customers and targets those that offer the greatest
opportunity. Her approach means fewer calls, even fewer individual
sales, but more long-term profit for her organization. 22 minutes.
In Part 2, Valuing Yourself, "Flash Harry"
learns that by valuing himself and his time he will in turn be
valued by customers as someone who can offer them specialist knowledge.
He also realized that he has to manage his sales meetings and
agendas. The truth eventually dawns that being trustworthy is
more important than making a one-off sale. 24 minutes.
PRICES
Purchase $1095.00 (price for each part)
Click Here to see a preview!
You may purchase The Unorganized Sales Person on DVD for $1095.00.
Who Sold You This
Then? - DVD
WHAT'S IT ALL ABOUT
After-sales service is a key part of customer care. Anyone
who deals with customers in a service capacity - be it to make
a repair, satisfy a service contract, or to make follow-up or
courtesy calls - should be aware that they are representatives
of their employer with a responsibility to keep customers satisfied.
With the right skills, service employees will make a valuable
contribution to the success of your organisation.
Through humorous drama, and using a character named Charlie,
who is a service repair man, Who Sold You This Then, portrays
realistic scenarios that are valuable to any staff member in a
service role. 20 minutes.
KEY LEARNING POINTS
Staff will appreciate that customers should be kept loyal
to the business
Staff armed with good service skills will make more customers
satisfied, and so improve their own motivation, morale and job
satisfaction
Keeping customers loyal makes good business sense - existing
customers cost far less to retain that attracting new one
USES
Customer Service
After-sales Service
PRICING
Puchase: $999.00 DVD
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To Purchase Who Sold You This Then? Video - $999.00 - DVD
You'll Soon Get The Hang Of It: The Techniques of One-to-One Training - DVD
Aim
Guidelines for coaching employees to do their job.
The video
You'll Soon Get The Hang Of It is the definitive program on the techniques of one-to-one training. Hugh Laurie looks at both the theory and practice of training in a humorous and memorable fashion.
This program explains how important it is for managers and team leaders to have the skills to teach people in their care. It introduces a variety of scenarios: a warehouse, an office, a hotel and even a dentist's office to demonstrate the psychology of why people want to learn and then how to help them.
The lessons show how to put the training into context, divide the process into segments, and ensure the trainee practices at every step. This must be followed by praise and encouragement, and a review at every stage of progress.
As Hugh Laurie points out: "It's human nature to want to learn; the desire is already there. A trainer's job is to give it a nudge every now and then."
Features and applications:
Introduces teaching skills to people with staff responsibilities
Well-structured lessons with visual examples
Various scenarios that are easy to relate to
Learning resource pack includes:
Video (29 mins)
Course Leader's Guide
Delegate worksheets on disk
Powerpoint slides
Self-Study Workbook on disk
Prices: Purchase: $999 or DVD
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Order Item #PDDC-ALGYOU165C
To Purchase You'll Soon Get The Hang Of It: The Techniques of One-to-One Training Video - $999.00 - DVD
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