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JOHN CLEESE BUSINESS TRAINING
John Cleese Training Videos
IDEAS AND TRAINING

JOHN CLEESE TRAINING VIDEOS

John Cleese Training Videos for Business, John Cleese, John Cleese training, John Cleese training videos, John Cleese videos, John Cleese Business videos, john Cleese style learning, meetings bloody meetings, more bloody meetings, who sold you this then, all change, how to lose customers without really trying, the grapevine, the paper chase, I'd like a word with you, unorganized sales person, sales professionals, unorganized manager.John Cleese Training Videos for Business, John Cleese, John Cleese training, John Cleese training videos, John Cleese videos, John Cleese Business videos, john Cleese style learning, meetings bloody meetings, more bloody meetings, who sold you this then, all change, how to lose customers without really trying, the grapevine, the paper chase, I'd like a word with you, unorganized sales person, sales professionals, unorganized manager.Purchasing any of these great Video Arts training videos featuring the legendary actor John Cleese is an excellent training move. John Cleese Training Videos always entertain and inform. Sometimes John Cleese stars in the films and sometimes he is active writing, producing and directing. Even if John Cleese isn't in these training programs from Video Arts, you'll probably recognize many of the actors from British TV. From Hugh Laurie and Dawn French to Stephen Fry and many others you'll understand the quality of the productions by noting the quality of the actors. If you don't see the John Cleese title you are looking for then please call us at 1-253-759-6639 and we'll take your order for you!

Also, most of these fine training videos are now available for purchase on DVD and CD-ROM accompanied by appropriate training materials. You may also conduct training of your people directly via a training portal on their desktop. Self-Directed CD-ROMs sell for $495.00 and online training is available for $199.00 (six month period). Call 253-759-6639 for details or Click Here for more information on eLearning with Video Arts . . . and be sure to check out our FREE Self-Directed Training Demo featuring John's Meetings, Bloody Meetings.



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JOHN CLEESE TRAINING VIDEOS


JOHN CLEESE TRAINING VIDEOS


Absence Minded: Managing Absenteeism - VIDEO/CD-ROM

Aim
To help managers tackle absenteeism within their teams, by using a structured and positive approach.

The video
Absenteeism is as common as the common cold and it costs businesses revenue every year. But when someone calls in sick, it doesn’t necessarily mean that they’re ill.

They could be having difficulties because of bullying or experiencing childcare problems, or they could be just having a game of golf. Even a slight change in the working environment can affect some people's motivation and lead to days off work.

This engaging and humorous new video-based program shows a manager who doesn't realize he has an absenteeism problem until it is pointed out to him. He is then persuaded to keep a video diary, so that his team can air their thoughts on the department. This helps the manager to realize that when he takes a positive approach, he can actually reduce the levels of absenteeism quite dramatically.

The program shows managers how to deal with this sensitive subject area in three simple stages.

  • Acknowledging the problem.
  • Identifying the reasons.
  • Agreeing on a solution.

    Features and applications:

  • Covers all aspects of managing absenteeism, including the return to work interview
  • Enables managers to acknowledge, prepare and implement appropriate procedures for managing absenteeism
  • Contains a series of actions that will help managers to implement an agreed solution effectively

    Prices:
    Purchase: $870 DVD
    Rental (7 days): $250

    Item# PDDC-ALGABSENT

    You may purchase Absence Minded: Managing Absenteeism on DVD for $870.00.

    Quantity:      


    Agreed! - VIDEO/DVD

    Aim
    To encourage people to achieve results through co-operation and influencing people.

    The video
    No matter how important a new plan or idea is to you, there will always be somebody who disagrees. Its vital that you find a way to work together. Agreed! sets out the process for working towards a win-win result, concentrating on issues rather than personalities, to finding common ground on which to build a creative solution.

    Features and applications:

  • Can be used to explain the concept and the process to all staff including administration personnel, first-line and middle managers and sales people.
  • Proves conclusively that co-operation works better than confrontation

    Video (30 mins)
    Prices:
    Purchase: $870 DVD
    Rental (7 days) $250

    Item #PDDC-ALGAGREE

    You may purchase Agreed! to Success on DVD for $870.00.

    Quantity:      


    The Appraisal Interview: Lessons for both parties in the appraisal - VIDEO/DVD

    The Appraisal Interview: Lessons for both parties in the appraisalAim
    To show managers how to understand and address the needs of their staff.

    The video
    For a manager about to conduct an interview, or a staff member to be interviewed, this appraisal interview video and self-study pack (for appraisees) will ensure both sides understand the objective of an appraisal. It takes a look at the whole appraisal process, and provides a number of valuable behavior do's and don'ts to follow.

    In terms of overall behavior, people should be adequately prepared, should listen and ask questions, and must concentrate on performance and not personality. In terms of performance, they should be specific about successes and failures, agree on future objectives and a course of action together, and be constructive and not destructive.

    Once the interview is complete, it is vital to monitor progress throughout the year, follow up on any issues that are raised, and use the past to reshape the future - putting what you've learned towards organizational performance and individual development. Features and applications

  • Suitable for a stand-alone appraisal course
  • Targeted at all managers, team leaders, and their staff
  • Summary guide reinforces the key learning points
  • Includes self-study pack for appraisees

    Also Available in SPANISH and FRENCH (VHS Only)

    Video (26 mins)
    Style: Humorous drama

    Prices:
    Purchase: $870 DVD Rental (7 days) $250

    Item #PDDC-ALGAINT1

    You may rent The Appraisal Interview (Spanish) on VHS for $250.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may rent The Appraisal Interview (French) on VHS for $250.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may purchase The Appraisal Interview (English) on VHS for $870.00.

    Quantity:      

    You may purchase The Appraisal Interview (Spanish) on VHS for $870.00.

    Quantity:      

    You may purchase The Appraisal Interview (French) on VHS for $870.00.

    Quantity:      

    You may purchase The Appraisal Interview (English) on DVD for $870.00.

    Quantity:      


    The Balance Sheet Barrier: For Non-financial Managers - VIDEO/CD-ROM

    WHAT'S IT ALL ABOUT

    Use The Balance Sheet Barrier: for Non-financial Managers for training and key financial documents will lose their terror. It's an excellent lesson for every manager at any level. It's also invaluable for training accounting staff and others who need to understand the practical value of complex-sounding concepts. In this vital program, John Cleese stars as Julian Caruthers, a high level executive who's terrified of numbers! 30 minutes

    Balance Sheet Barrier

    KEY LEARNING POINTS

  • Understand how money goes around in a business
  • Understand the terminology used

    Also available in Spanish and French (VHS Only)

    USES

  • Financial Education

    PRICES

  • Rental $250.00
  • Purchase $870.00 Video on VHS or DVD
  • CD- ROM for Self-Directed Training $495.00

    This video production has an online preview. Click Here!

    To Rent The Balance Sheet Barrier (English) Video - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Rent The Balance Sheet Barrier (Spanish) Video - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Rent The Balance Sheet Barrier (French) Video - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Purchase The Balance Sheet Barrier Video - $870.00 VHS

    Quantity:      

    To Purchase The Balance Sheet Barrier Video - $870.00 DVD

    Quantity:      

    To Purchase The Balance Sheet Barrier CD-ROM - $495.00

    Quantity:      


    The Best of Motives: Informing and Involving

    Aim
    To ensure managers inform and involve their teams in order to improve motivation and productivity.

    The Video
    Research shows that the two most common complaints in organizations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The Best Of Motives consists of two videos which tackle each of these issues. Part One is No One Ever Tells Us, and Part Two is No One Ever Asks Us. The final lesson is that people need results to achieve, not tasks to perform if they are to be productive, successful and willing to contribute to the business.

    Can You Spare a Moment?

    Features and applications:

  • Engaging drama using humor to make messages stick
  • Realistic workplace scenarios that are easy to relate to
  • Targeted at individuals with responsibilities for a team
  • Shows the key steps to empowering the staff

    "A very imaginative way of persuading everyone to work together and improve their performance." Abdul Chauguley, Customer Service Manager, Unisys

    Learning resource pack includes:

  • Video part 1 (28 mins)
  • Video part 2 (31 mins)
  • Course Leader's Guide
  • Delegate worksheets on disk
  • Powerpoint slides on disk
  • Self-Study Workbook on disk

    Style: Humorous drama

    Prices: Purchase: $1595 (Purchase each part): $870
    Rental (7 days) Each Part: $250 CD-ROM: $495.00

    Related training issues:

  • Time management
  • Delegation
  • Meetings
  • Internal communication
  • Teamwork

    Item #PDDC-ALGMOT1

    This video production has an online preview. Click Here!

    To rent Best of Motives – Informing and Involving Video Part One- $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To rent Best of Motives – Informing and Involving Video Part Two- $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To purchase Best of Motives – Informing and Involving Video - Part One - $870.00 - VHS

    Quantity:      

    To purchase Best of Motives – Informing and Involving Video - Part One - $870.00 - DVD

    Quantity:      

    To purchase Best of Motives – Informing and Involving Video - Part Two - $870.00 - VHS

    Quantity:      

    To purchase Best of Motives – Informing and Involving Video - Part Two - $870.00 - DVD

    Quantity:      

    To purchase Best of Motives – Informing and Involving Video - Resource Pack - $1595.00 - VHS

    Quantity:      

    To purchase Best of Motives – Informing and Involving Video - Resource Pack - $1595.00 - DVD

    Quantity:      

    To purchase Best of Motives – Informing and Involving CD-ROM - $495.00

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    Call To Order - Converting Telephone Enquiries into Sales - Video

    Aim
    To teach staff how to make a sale over the telephone by remembering a few simple steps.

    The video
    Poor telephone techniques don't just create a bad impression, they loose business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude. In this video, a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone, but he is blind to his own errors. It isn't until a 'Twilight Zone' like dream sequence that he sees the light and discovers where he's been going wrong.

    This product is available for eLearning. Set your own learning schedule. Take a pre-test. Take learning at your own pace. Review afterwards to insure comprehension. Click Here for great eLearning course information. Or call 253-759-6639 to set up a demonstration for you.

    Features and applications:

  • Teaches staff how to deal with enquiries and develop sales opportunities
  • Practical and easy-to-follow techniques
  • Demonstrates how to close a sale over the phone
  • Suitable for call center and telesales staff

    Program includes:
    Video (20 mins)
    Course Leader's Guide
    Style: Humorous drama Prices:
    Purchase: $870
    Rental (7 days) $250
    Information: Order #PDDC-ALGTP5

    This video production has an online preview. Click Here!

    To Rent Call To Order Video - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Purchase Call To Order Video - $870.00

    Quantity:      

    To Purchase Call To Order CD-ROM - $495.00

    Quantity:      


    Can You Spare A Moment? - VIDEO/CD-ROM

    WHAT'S IT ALL ABOUT

    Every manager should know how to address personal issues when they affect a staff member’s productivity. The key is to show sensitivity and learn appropriate counseling techniques. In Can You Spare A Moment? John Cleese shows managers and team leaders how to conduct a counseling interview, including the four stages of a successful structured approach. 25 minutes.

    Can You Spare a Moment?

    KEY LEARNING POINTS

  • Set up the interview
  • Encourage the employee to talk
  • Let the employee find the solution

    USES

  • Working with and interviewing employees

    Also Available in Spanish (VHS only)

    PRICES

    To Rent Can You Spare a Moment Video - $250.00
    To Purchase Can You Spare a Moment Video - $870.00 VHS or DVD
    To Purchase Can You Spare a Moment CD-ROM - $495.00

    This video production has an online preview. Click Here!

    To Rent Can You Spare a Moment (English)- $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Rent Can You Spare a Moment (Spanish)- $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Purchase Can You Spare a Moment (English) Video - $870.00 - VHS

    Quantity:      

    To Purchase Can You Spare a Moment (Spanish) Video - $870.00 - VHS

    Quantity:      

    To Purchase Can You Spare a Moment Video - $870.00 - DVD

    Quantity:      

    To Purchase Can You Spare a Moment CD-ROM - $495.00

    Quantity:      


    Case Studies in Leadership/Managing Problem People - VIDEO

    WHAT'S IT ALL ABOUT

    Some whine or exaggerate, some are too indecisive, and others simply don't care. They're all problem employees, but you'll discover how they can become top performers in Case Studies In Leadership. You'll see six cases, showing how a manager’s behavior is reflected by their employees, and how skilled managers can become positive role models.

    International talents such as Oscar Winner Emma Thompson and John Cleese portray a host of difficult cases that every manager will recognize. But all of these star performances have one common goal: to bring out the star performers in your problem employees.

    Managing Problem People: Case Studies In Leadership introduces us to the employee who promises the world but needs a dose of reality; the rule-bound obsessive who only understands procedures; the whiner who knows every reason why things can't be done; the indecisive employee who constantly seeks reassurance; the silent worker who knows everything except how to communicate; and the lazy employee who needs motivation.

    These case studies are all very funny, seriously effective ways to improve leadership, communication and productivity.

    KEY LEARNING POINTS

  • Understand the following different types of people:

    • Moaning Minnie
    • Big Mouth Billy
    • Wimpy Wendy
    • Rulebound Reggie
    • Silent Sam
    • Lazy Linda


    USES

    • Leadership


    PRICES

    • Rental $675.00 for the entire series or $225.00 individually
    • Purchase $2,190.00 for the entire series or $455.00 individually

    To Rent Managing Problem People: Big Mouth Billy Video - $225.00
    To Purchase Managing Problem People: Big Mouth Billy Video - $455.00
    To Rent Managing Problem People: Lazy Linda Video - $225.00
    To Purchase Managing Problem People: Lazy Linda Video - $455.00
    To Rent Managing Problem People: Moaning Minnie Video - $225.00
    To Purchase Managing Problem People: Moaning Minnie Video - $455.00
    To Rent Managing Problem People: Rulebound Reggie Video - $225.00
    To Purchase Managing Problem People: Rulebound Reggie Video - $455.00
    To Rent Managing Problem People: Silent Sam Video - $225.00
    To Purchase Managing Problem People: Silent Sam Video - $455.00
    To Rent Managing Problem People: Wimpy Wendy Video - $225.00
    To Purchase Managing Problem People: Wimpy Wendy Video - $455.00
    To Rent Managing Problem People Video Series- $675.00
    To Purchase Managing Problem People Video Series- $2190.00


    Click Here to send in a credit card order - or call us at 1-253-759-6639

    You may rent The Coach (English) on VHS for $250.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may rent The Coach (Spanish) on VHS for $250.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may purchase The Coach (English) on VHS for $870.00.

    Quantity:      

    You may purchase The Coach (Spanish) on VHS for $870.00.

    Quantity:      


    Complaints and Quality Management Through Customer Service - VIDEO

    WHAT'S IT ALL ABOUT

    Complaints and QualityAim To demonstrate the value of addressing the causes of customer complaints to improve the quality process.

    The video
    This witty program makes it painfully obvious that there is only one thing worse than a problem that leads to a dissatisfied customer and that is a problem that crops up again and again because no one has attempted to solve the underlying issue. This is not in the way the manager of a retail operation responds by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other.

    This product is available for eLearning. Set your own learning schedule. Take a pre-test. Take learning at your own pace. Review afterwards to insure comprehension. Click Here for great eLearning course information. Or call 253-759-6639 to set up a demonstration for you.

    Features and applications:

  • Managers will learn how every complaint can be used to improve the quality process
  • Better quality John-Cleese-Training-Videos and processes lead to fewer complaints, improved morale, and more satisfied customers

    Program includes:

  • Video (28 mins)
  • Course Leader's Guide

    Available in English and Spanish (VHS Only).

    Prices: Purchase: $870 VHS or DVD
    Purchase: $495.00 CD
    Rental (7 days)$250

    Item #PDDC-ALGBEH7

    eLearning:

    Competencies:
    Customer orientation, interpersonal communication, impact and influence, flexibility, initiative, results orientation, analytical thinking. A witty interactive course that demonstrates the value of addressing the causes of customer complaints to improve the quality process and ensure that the problem does not arise again and again.

    Format:
    Interactive self-directed course on standalone CD-ROM or online (internet or intranet). Each course contains: behavioural examples, tutorials and a variety of questions types (true/false, multiple choice, multiple correct, drag and drop...). Each skill within each courses is wrapped around an open input segment that enables learners to reflect on past experience with this skill and enables them to put a best practices plan together to put their newly learned skills to work on the job immediately.

    Course Description:
    Pricing: CD-ROM $495
    Online via our portal: $199./course/learner for 6 months, call for volume discount pricing.

    This video production has an online preview. Click Here!

    To Rent Complaints and Quality Management Video (English) - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Rent Complaints and Quality Management Video (Spanish) - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Purchase Complaints and Quality Management Video (English) - $870.00 VHS

    Quantity:      

    To Purchase Complaints and Quality Management Video (Spanish) - $870.00 VHS

    Quantity:      

    To Purchase Complaints and Quality Management Video (English) - $870.00 DVD

    Quantity:      

    To Purchase Complaints and Quality Management CD-ROM - $495.00

    Quantity:      


    Demanding Customers: Customer Care Made PERFECT - VIDEO

    Demanding CustomersAim
    To give all types of customer-facing staff the rules for achieving customer satisfaction, even when handling the most demanding people.

    The video
    Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.

    In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.

    The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.

    This product is available for eLearning. Set your own learning schedule. Take a pre-test. Take learning at your own pace. Review afterwards to insure comprehension. Click Here for great eLearning course information. Or call 253-759-6639 to set up a demonstration for you.

    Features and applications:

  • Integrates with and supports any customer-care course
  • Entertaining and easy-to-follow video
  • Effective guide, ideal for role-plays
  • Four separate scenarios tackling key customer-service skills

    Also Available in SPANISH (VHS Only)

    Learning resource pack includes: Video (25 mins)
    Course Leader's Guide
    Delegate worksheets on disk
    Powerpoint slides
    Self-study workbook on disk

    Prices:
    Purchase: $870 on VHS or DVD
    CD-ROM $495.00 for self-directed learning
    Rental (7 days) $250

    Item #PDDC-ALGDEM100C

    This video production has an online preview. Click Here!

    To Rent Demanding Customers: Customer Care Made PERFECT Video (English) - VHS - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    This video production has an online preview. Click Here!

    To Rent Demanding Customers: Customer Care Made PERFECT Video (Spanish) - VHS - $250.00 (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Purchase Demanding Customers – Dealing with Awkward Customers Video (English) - $870.00 - VHS

    Quantity:      

    To Purchase Demanding Customers – Dealing with Awkward Customers Video (English) - $870.00 - DVD

    Quantity:      

    To Purchase Complaints and Quality Management CD-ROM - $495.00

    Quantity:      


    The Dreaded Appraisal: Both Sides of the Appraisal Interview - Video/DVD

    Aim
    To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

    The Video
    The Dreaded Appraisal, one of the world's best-selling learning resources, reveals the techniques required for effective appraisal interviewing. This program illustrates some typical problems managers and team leaders are likely to face in their interviews. It demonstrates how to turn the interview into a positive experience for both the employer and employee.

    The Dreaded Appraisal: Both Sides of the Appraisal Interview

    Features and applications:

  • Integral part of any management-skills program
  • Suitable for all managers and team leaders
  • Amusing drama with three learning scenarios
  • Highly memorable, highly effective content
  • Short video also available to enable better staff preparation

    Also Available in SPANISH and FRENCH (VHS Only)

    Learning resource pack includes:

  • Video (31 mins)
  • Course Leader‘s Guide
  • Delegate worksheets on disk
  • Powerpoint slides
  • Self-study workbook on disk

    Style: Humorous drama

    Prices: Purchase: $870 - VHS or DVD also available
    $495 on CD-ROM for self-directed training
    Rental (7 days) $250

    Related training issues:

  • Discipline
  • Counselling
  • Coaching
  • Feedback

    Item #PDDC-ALGDRE007C

    This video production has an online preview. Click Here!

    To Rent The Dreaded Appraisal: Both Sides of the Appraisal Interview Video (English) - $250.00 - VHS (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Rent The Dreaded Appraisal: Both Sides of the Appraisal Interview Video (Spanish) - $250.00 - VHS (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Rent The Dreaded Appraisal: Both Sides of the Appraisal Interview Video (French) - $250.00 - VHS (Call 1-253-759-6639) with your training dates!

    Quantity:      

    To Purchase The Dreaded Appraisal: Both Sides of the Appraisal Interview Video (English) - $870.00 - VHS

    Quantity:      

    To Purchase The Dreaded Appraisal: Both Sides of the Appraisal Interview Video (English) - $870.00 - DVD

    Quantity:      

    To Purchase The Dreaded Appraisal: Both Sides of the Appraisal Interview CD-ROM - $495.00

    Quantity:      


    Effective Delegation: Responsibility, Authority, and Accountability

    Aim To guide managers on how to share responsibility and authority with others.

    The video
    Three managers are expanding a regional sales office into a full operating depot for their company. Together they learn the benefits of good delegation and how to achieve it, and create an action plan for implementing delegation effectively. There are four steps to success: clarify responsibilities, choose the people, communicate what has to be done, and monitor results, deadlines, and standards.

    Features and applications:

  • Step-by step guide to learning delegation skills
  • Realistic scenario, perfect for junior and middle management

    Program includes:
    Video (22 mins)
    Trainer's guide
    4 Overhead Transparencies
    Style: Drama
    Prices:
    Purchase: $795
    Rental (7 days) $250

    Order #PDDC-ALGEDEL1

    You may rent Effective Delegation: Responsibility, Authority, and Accountability on VHS for $250.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may purchase Effective Delegation: Responsibility, Authority, and Accountability on VHS for $795.00.

    Quantity:      


    Effective Call Handling - CD-ROM/eLearning

    Effective Call HandlingAIM:
    The aim of this course is to increase the call handling skills of call/contact centre staff, with specific emphasis on client relationships, problem solving, multi-tasking and advanced telephone techniques.

    Effective Call Handling uses a variety of interactive and engaging scenarios to enable staff working in call/contact centres to improve and enhance their skills. The course also covers team leadership and supervision, to enable team-leaders to focus on their team members’ development, as well as ensuring that the key business objectives of their organization are met. The course can be accessed on a modular basis therefore reducing down-time. Although the course uses general contact centre scenarios, it has been designed to enable client or industry specific scenarios to be added. Please contact us for more information.

    The benefits?

  • Accredited to underpin the Vocational Qualification in Call Handling (Level 3)
  • The ability to incorporate industry or client specific contact centre scenarios
  • The course can be accessed on a modular basis therefore reducing down-time

    Format:
    Interactive self-directed course on standalone CD-ROM or online (internet or intranet). Each course contains: behavioural examples, tutorials and a variety of questions types (true/false, multiple choice, multiple correct, drag and drop...). Each skill within each courses is wrapped around an open input segment that enables learners to reflect on past experience with this skill and enables them to put a best practices plan together to put their newly learned skills to work on the job immediately.

    This product is available for eLearning. Set your own learning schedule. Take a pre-test. Take learning at your own pace. Review afterwards to insure comprehension. Click Here for great eLearning course information. Or call 253-759-6639 to set up a demonstration for you.

    Pricing: CD-ROM $495

    You may purchase Effective Call Handling on CD-ROM for $495.00.

    Quantity:      


    The Empowering Manager: Collaborating with the Team

    Aim
    To demonstrate how managers should work with their teams to improve results.

    The video
    Once it was accepted that managers told their staff what to do and they just went with it. These days people expect greater opportunity in their jobs and successful organizations encourage initiatives from staff.

    Features and applications:

  • Will help managers to realize that satisfaction and success in their own jobs derives from the development of their team
  • Provides a formula for success represented by the guide of POWER: participative, open, willing to let go, enabling, and results-driven

    Program includes:
    Standard pack
    Video (23 mins)
    Course Leader's Guide
    7 Overhead Transparencies
    Quick guide or Self-learning pack
    Self-learning video
    10 workbooks
    Style:Drama
    Prices: Standard or Self-learning pack
    Purchase: $795
    Rental (7 days) $195

    Order #PDDC-ALGEMPM1

    You may rent The Empowering Manager: Collaborating with the Team on VHS for $195.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may purchase The Empowering Manager: Collaborating with the Team on VHS for $795.00.

    Quantity:      


    Feedback For Performance: Giving and Receiving Information - Video

    Aim
    To use praise and constructive criticism to achieve better performance.

    The video
    Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better.

    The main video and course guide gives clear guidelines for giving feedback: ask don't tell, describe, don't judge, focus on behavior, not personality, be specific, and be constructive. It also explains how to receive feedback: be open, not defensive, listen and clarify, and seek specific suggestions for doing things differently. A 'feedback skills pack' has 30 short video triggers to demonstrate and contrast specific skills, and to stimulate discussion about difficult situations.

    Features and applications:

  • Teaches managers to impart criticism sensitively and constructively
  • Large, varied selection of ready-to-practice scenarios - with and without commentary

    Program includes: Video (18 mins)
    Summary (5 mins)
    Skills file (20 mins)
    Reprise (15 mins)
    Course Leader'sGuide
    Quick guide
    plus Feedback skills pack with video and workbook

    Also available in Spanish (VHS Only)

    Prices: Purchase: $795 - Rental (7 days) $195

    Order Item #PDDC-ALGFEEDP1

    You may rent Feedback For Performance: Giving and Receiving Information (English) on VHS for $195.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may rent Feedback For Performance: Giving and Receiving Information (Spanish) on VHS for $195.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may purchase Feedback For Performance: Giving and Receiving Information (English) on VHS for $795.00.

    Quantity:      

    You may purchase Feedback For Performance: Giving and Receiving Information (Spanish) on VHS for $795.00.

    Quantity: