Thank You For Calling! Effective Telephone Techniques
Item: PDDC-BVL8023
Format: DVD
List Price: $697.97 for purchase of all three video programs on DVD.
You may purchase Clerical Skills Series on DVD for $697.97.
Basic Clerical Skills: For New Employees - DVD
This unique video explains to beginning workers the basic skills needed to survive and prosper. Uses a seminar format interspersed with on-the-job scenerios to show viewers how to file, sort mail, use the business telephone properly, organize their desks for maximum efficiency, and prioritize tasks. They also learn the general skills that every employee needs on every job—punctuality, neatness, and responsibility. Accompanying worksheets provide practice in each of these responsibilities while reinforcing essential work habits. Excellent preparation for working in an office!
One 30-minute video each workbook with reproducible worksheets.
Part of the Series Clerical Skills
Item: PDDC-BVL8024
Format: DVD
List Price: $247.97
You may purchase Basic Clerical Skills: For New Employees on DVD for $247.97.
May I Help You? Commendable Customer Service - DVD
This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable employees and future of the company.
One 30-minute video each workbook with reproducible worksheets.
Part of the Series Clerical Skills
Item: PDDC-BVL8025
Format: DVD
List Price: $247.97
You may purchase May I Help You? Commendable Customer Service on DVD for $247.97.
Thank You For Calling! Effective Telephone Techniques - DVD
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more.
One 30-minute video each workbook with reproducible worksheets.
Part of the Series Clerical Skills
Item: PDDC-BVL8026
Format: DVD
List Price: $247.97
You may purchase Thank You For Calling! Effective Telephone Techniques on DVD for $247.97.
Complete Training
for the Complete Receptionist
Written for both the manager and receptionist,
this program covers all the important aspects of what a great
receptionist can do for a company. The program covers proper
telephone procedures, the most vital information for messages,
organizing and running the reception area, screening calls, appropriate
appearance, and more.
One videocassette. 25 minutes.
Super Deal Package #2 - Purchase $149.95
This video production has an online preview. Visit our online preview page to view a sample of this program and other training videos. Click Here!
GRAB BAG BUSINESS Training BOOK - Fantastic Bargains - A Surprise for Everyone!
IT'S ALWAYS TIME FOR TRAINING - BONUS CD
Building a Healthy Attitude - This program shows you how to develop a healthy attitude to face both the business and outside world.
BUY THE VIDEO AND RECEIVE THIS CD FOR FREE!
Creating Personal Style: An Interactive Guide - 2 CD-ROM Set
Suit Yourself Interactive: For Men
Item: BVL29983
Format: CD-ROM
List Price: $799.95
Your Ideal Silhouette Interactive: For Women - CD-ROM
Knowing what to wear and how to wear it are two vital ingredients that can help women succeed in the workplace. Your Ideal Silhouette Interactive is designed specifically for women and addresses issues for women like which clothing styles are best for individual body types (and which to avoid), using accessories like scarves and jewelry, and grooming for women. An extra segment, "The Slenderizing Line," explores the subtle visual influence of colors, patterns, and textures. This CD-ROM gives students a total image makeover on a disc! One Windows/Macintosh CD-ROM and printable teacher’s guide. © 2002.
Part of the Series Creating Personal Style: An Interactive Guide
Item: BVL29225
Format: CD-ROM
List Price: $499.95
Click Here to see a preview of Your Ideal Silhouette Interactive: For Women.
Purchase Your Ideal Silhouette Interactive: For Women for $497.97.
Suit Yourself Interactive: For Men - CD-ROM
Dressing appropriately is important when making a first impression and sustaining a confident, professional image. Suit Yourself Interactive is designed specifically for men and addresses issues for men like American and European suits, tying different types of ties, "business casual attire," and accessories such as hats and glasses. This CD-ROM, expressly designed for men, is a one-way ticket to a polished new look! One Windows/Macintosh CD-ROM and printable teacher’s guide. © 2002.
Part of the Series Creating Personal Style: An Interactive Guide
Item: BVL29226
Format: CD-ROM
List Price: $499.95
Click Here to see a preview of Suit Yourself Interactive: For Men.
Purchase Suit Yourself Interactive: For Men for $497.97.
The Hub of the Wheel: Training the Office Professional Series - 10 DVDs $1,395.95
This series teaches the interpersonal skills necessary to succeed as an office professional. It focuses on the human side of the office environment, and in clear, believable demonstrations, offers workable solutions to common office challenges. Participant workbook available with each video. 10-part series.
The Series Includes:
A Changing Workplace
Item: PDDC-BVL1560
Format: DVD
List Price: $1395.95 for DVD
You may purchase The Hub of the Wheel: Training the Office Professional Series on DVD for $1395.95.
Projecting a Professional Image - DVD
Projecting a professional image promotes and supports success. Clerical personnel are members of an important segment of the office "team," and the level at which these people function can have a great impact on the success of any organization. Because this is true, secretaries must view themselves as professionals and demand that their work meet the standards expected of professionals.
This program focuses on the physical and mental aspects of a professional image and encourages viewers to begin thinking about the images they project.
Length: 15 minutes
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1561
Format: DVD
List Price: $247.97
You may purchase Projecting a Professional Image on DVD for $247.97.
Listening to Others - DVD
Two of the most important skills anyone can develop are listening and communicating effectively. When a competent, caring listener allows another person to hear and understand what he is saying, genuine communication takes place. Under these circumstances, open, direct, and honest relationships can be established, based on mutual respect. When this atmosphere prevails, problems can be solved, good decisions can be made, and good working relationships can be developed. This program addresses the importance of listening and investigates some useful techniques for developing listening skills. Participant Workbook included. (14 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1562
Format: DVD
List Price: $247.97
You may purchase Listening to Others on DVD for $247.97.
Expressing Yourself - DVD
True communication, a real exchange between people, provides an arena for the expression of ideas and an opportunity to create a positive perception of one’s self in the minds of others. This program discusses some methods for achieving good communication. Suggested techniques include using the listener’s frame of reference, acknowledging the listener’s reactions, and adjusting style of delivery. Participant Workbook included. (20 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1563
Format: DVD
List Price: $247.97
You may purchase Expressing Yourself on DVD for $247.97.
Coping with Conflict - DVD
Conflict—differences between people caused by differing values, goals, or a variety of other circumstances—is a natural part of life. This program focuses on the ways in which conflict can be used for positive outcomes. Participant Workbook included. (13 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1564
Format: DVD
List Price: $247.97
You may purchase Coping with Conflict on DVD for $247.97.
Managing Your Time - DVD
Because office support personnel often work for several people, their time management responsibilities and problems are complicated. And because time is the future, finding a workable management scheme is a must. This program highlights the importance of time planning and provides details for developing a proactive time plan. This program also describes techniques for protecting the plan once it is established. Participant Workbook included. (18 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1565
Format: DVD
List Price: $247.97
You may purchase Managing Your Time on DVD for $247.97.
Problem Solving - DVD
We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving. This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented. Participant Workbook included. (31 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1566
Format: DVD
List Price: $247.97
You may purchase Problem Solving on DVD for $247.97.
Dealing with Stress - DVD
Office support has been identified as one of the five most stressful occupations. Factors in other areas of our lives can produce stress as well. And all this stress affects how and how well we do our jobs. This program assists viewers in handling stress in a way that does not interfere with the ability to be productive, and suggests techniques for turning stress into motivation for positive achievement. Participant Workbook included. (39 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1567
Format: DVD
List Price: $247.97
You may purchase Dealing with Stress on DVD for $247.97.
Making Your Voice Heard - DVD
The telephone is a unique medium with its own requirements for maximizing communication. When used properly, the telephone can be an effective tool for managing time, information, and problem solving. A business’s public image begins with the telephone, and is communicated every time an employee makes or receives a phone call. This program discusses telephone techniques designed to enhance your and your company’s telephone image. Participant Workbook included. (10 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1568
Format: DVD
List Price: $247.97
You may purchase Making Your Voice Heard on DVD for $247.97.
Charting a Career Course - DVD
Success in a career as an office professional requires that the phrase "only a secretary" disappear from the minds of those training to be office workers. The realization that opportunities are limitless requires that individuals recognize their own power and take control of themselves, their jobs, and their lives. This program presents two panels of women: one group, made up of secretaries and administrative assistants, find their jobs rewarding and satisfying; the second panel consists of three women who were secretaries and have moved into management positions. Participant Workbook included. (19 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1569
Format: DVD
List Price: $247.97
You may purchase Charting a Career Course on DVD for $247.97.
A Changing Workplace - DVD
The workplace changes in response to changes in society and technology, and the office reflects the larger environment in which it exists. This program recounts the history of the secretary and provides pointed discussion about the future of office professionals. Participant Workbook included. (10 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1570
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase A Changing Workplace on DVD for $247.97.
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