CLERICAL AND OFFICE SUPPORT DVDS
TRAINING VIDEOS
IDEAS AND TRAINING
Clerical and Office Support Training DVDS Videos
Ideas and Training is proud to introduce training products for professional office support. Nothing gets done without proper communications and support from the office: receptionists, administrative assistants, secretaries, file clerks and everyone else in the office team.
Although most office clerk jobs are entry-level administrative support positions, employers may prefer or require previous office or business experience. Employers usually require a high school diploma, and some require typing, basic computer skills, and other general office skills. Familiarity with computer word-processing software and applications is becoming increasingly important.
General office clerks who exhibit strong communication, interpersonal, and analytical skills may be promoted to supervisory positions. Others may move into different, more senior clerical or administrative jobs, such as receptionist, secretary, or administrative assistant. After gaining some work experience or specialized skills, many workers transfer to jobs with higher pay or greater advancement potential. Advancement to professional occupations within an establishment normally requires additional formal education, such as a college degree.
OFFICE SUPPORT TRAINING VIDEOS:
Clerical Skills For New Employees - DVD Free Online Preview Available!
Commendable Customer Service - DVD Free Online Preview Available!
Effective Telephone Techniques - DVD Free Online Preview Available!
The Hub of the Wheel: Training the Office Professional - 10 DVD Series Free Online Preview Available!
Clerical Skills For New Employees - DVD
This program begins with a look at some of the most basic yet most important of all job skills: being punctual, dependable, and positive; dressing appropriately; and abiding by company rules. Next, the art of organizing tasks and work areas is demonstrated, as viewers learn how to make folders for filing, compile a “to do” list to help control work flow for the day, and much more. Voicemail and e-mail are also discussed—vital elements of today’s office, both can prove useless if messages are not transcribed accurately or organized properly for quick retrieval. Clerical Skills for New Employees closes with a look at the processing of incoming and outgoing mail and proper use of the postage machine and fax machine. A viewable/printable instructor’s guide is included on a CD-ROM. Correlates to the National Business Education Association’s National Standards for Business Education. (19 minutes)
Item: PDDC-BVL32249
Format: DVD
List Price: $295.97
Copyright date: 2004
Click Here to see a short preview!
You may purchase Clerical Skills For New Employees on DVD for $295.97.
Commendable Customer Service - DVD
Everyone talks about “customer service.” What is it, and why is it so important? As the frontline employee, the customer service representative is the most valuable and visible person to the customers—the one they go to first for every type of information and assistance. In this program, viewers will see how to provide exceptional customer service with a smile, a professional appearance, and a positive attitude. It covers the basics—fielding questions, solving problems, cheerfully responding to customer requests—and much more. And because so much interaction takes place over the telephone, viewers will learn how to stay in control when dealing with demanding or rude customers, how to actively listen, and how to come up with solutions that satisfy. A viewable/printable instructor’s guide is included on a CD-ROM. Correlates to the National Business Education Association’s National Standards for Business Education. (16 minutes)
Item: PDDC-BVL32250
Format: DVD
List Price: $295.97
Copyright date: 2004
Click Here to see a short preview!
You may purchase Commendable Customer Service on DVD for $295.97.
Effective Telephone Techniques - DVD
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more.
One 30-minute video and workbook with reproducible worksheets.
Item: PDDC-BVL8026
Format: DVD
List Price: $295.97
Copyright date: 1992
Click Here to see a short preview!
You may purchase Effective Telephone Techniques on DVD for $295.97.
The Hub of the Wheel: Training the Office Professional Series - 10 DVDs $1,395.95
This series teaches the interpersonal skills necessary to succeed as an office professional. It focuses on the human side of the office environment, and in clear, believable demonstrations, offers workable solutions to common office challenges. A participant workbook is available for the video series 10-part series.
The 160-page workbook was specifically designed to be used in conjunction with the 10-program The Hub of the Wheel video series. It contains exercises, suggestions, group activities, and checklists to assist those training for careers as office professionals in achieving their goals. Discussed in a clear, straightforward manner are topics such as creating a professional image, coping with stress, managing conflict situations, nurturing and achieving career goals, active listening, and effective communication.
Paperback, 160 pp - Additional copies of the Workbook can be ordered for $20 each.
The Series Includes:
Projecting a Professional Image
Listening to Others
Expressing Yourself
Coping with Conflict
Managing Your Time
Problem Solving
Dealing with Stress
Making Your Voice Heard
Charting a Career Course
A Changing Workplace
Item: PDDC-BVL1560
Format: DVD
List Price: $1395.95 for DVD
Click Here to see a short preview!
You may purchase The Hub of the Wheel: Training the Office Professional Series on DVD for $1395.95.
Projecting a Professional Image - DVD
Projecting a professional image promotes and supports success. Clerical personnel are members of an important segment of the office "team," and the level at which these people function can have a great impact on the success of any organization. Because this is true, secretaries must view themselves as professionals and demand that their work meet the standards expected of professionals.
This program focuses on the physical and mental aspects of a professional image and encourages viewers to begin thinking about the images they project.
Length: 15 minutes
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1561
Format: DVD
List Price: $247.97
You may purchase Projecting a Professional Image on DVD for $247.97.
Listening to Others - DVD
Two of the most important skills anyone can develop are listening and communicating effectively. When a competent, caring listener allows another person to hear and understand what he is saying, genuine communication takes place. Under these circumstances, open, direct, and honest relationships can be established, based on mutual respect. When this atmosphere prevails, problems can be solved, good decisions can be made, and good working relationships can be developed. This program addresses the importance of listening and investigates some useful techniques for developing listening skills. (14 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1562
Format: DVD
List Price: $247.97
You may purchase Listening to Others on DVD for $247.97.
Expressing Yourself - DVD
True communication, a real exchange between people, provides an arena for the expression of ideas and an opportunity to create a positive perception of one’s self in the minds of others. This program discusses some methods for achieving good communication. Suggested techniques include using the listener’s frame of reference, acknowledging the listener’s reactions, and adjusting style of delivery. (20 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1563
Format: DVD
List Price: $247.97
You may purchase Expressing Yourself on DVD for $247.97.
Coping with Conflict - DVD
Conflict—differences between people caused by differing values, goals, or a variety of other circumstances—is a natural part of life. This program focuses on the ways in which conflict can be used for positive outcomes. (13 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1564
Format: DVD
List Price: $247.97
You may purchase Coping with Conflict on DVD for $247.97.
Managing Your Time - DVD
Because office support personnel often work for several people, their time management responsibilities and problems are complicated. And because time is the future, finding a workable management scheme is a must. This program highlights the importance of time planning and provides details for developing a proactive time plan. This program also describes techniques for protecting the plan once it is established. (18 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1565
Format: DVD
List Price: $247.97
You may purchase Managing Your Time on DVD for $247.97.
Problem Solving - DVD
We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving. This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented. (31 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1566
Format: DVD
List Price: $247.97
You may purchase Problem Solving on DVD for $247.97.
Dealing with Stress - DVD
Office support has been identified as one of the five most stressful occupations. Factors in other areas of our lives can produce stress as well. And all this stress affects how and how well we do our jobs. This program assists viewers in handling stress in a way that does not interfere with the ability to be productive, and suggests techniques for turning stress into motivation for positive achievement. (39 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1567
Format: DVD
List Price: $247.97
You may purchase Dealing with Stress on DVD for $247.97.
Making Your Voice Heard - DVD
The telephone is a unique medium with its own requirements for maximizing communication. When used properly, the telephone can be an effective tool for managing time, information, and problem solving. A business’s public image begins with the telephone, and is communicated every time an employee makes or receives a phone call. This program discusses telephone techniques designed to enhance your and your company’s telephone image. (10 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1568
Format: DVD
List Price: $247.97
You may purchase Making Your Voice Heard on DVD for $247.97.
Charting a Career Course - DVD
Success in a career as an office professional requires that the phrase "only a secretary" disappear from the minds of those training to be office workers. The realization that opportunities are limitless requires that individuals recognize their own power and take control of themselves, their jobs, and their lives. This program presents two panels of women: one group, made up of secretaries and administrative assistants, find their jobs rewarding and satisfying; the second panel consists of three women who were secretaries and have moved into management positions. (19 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1569
Format: DVD
List Price: $247.97
You may purchase Charting a Career Course on DVD for $247.97.
A Changing Workplace - DVD
The workplace changes in response to changes in society and technology, and the office reflects the larger environment in which it exists. This program recounts the history of the secretary and provides pointed discussion about the future of office professionals. (10 minutes, color)
Part of the Series The Hub of the Wheel: Training the Office Professional
Item: PDDC-BVL1570
Format: DVD
List Price: $247.97
For purchase of VHS: $197.97
You may purchase A Changing Workplace on DVD for $247.97.
FREE TRAINING NEWSLETTER
Please, sign up for our FREE training media newsletter.
