To give all types of customer-facing staff the rules
for achieving customer satisfaction, even when handling the most demanding people.
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.
The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.
Features and applications:
Integrates with and supports any customer-care course
Entertaining and easy-to-follow video
Effective guide, ideal for role-plays
Four separate scenarios tackling key customer-service skills
Learning resource pack includes:
Video (25 mins)
Course Leader's Guide
Delegate worksheets on disk
Self-study workbook on disk
Purchase: $999.00 on DVD
Click Here to see a preview!
To Purchase Demanding Customers – Dealing with Awkward Customers Video - $999.00 - DVD
This same production may be available for download rental/license use on your computer. Click here to see our Downloadable Human Resources Training LMS Course selections.
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