Demanding Customers: Customer Care Made PERFECT

Demanding Customers: Customer Care Made PERFECT, Demanding Customers: Customer Care Made PERFECT training dvd, Customer Service training dvd, demanding customer service training dvd, john cleese productions, john Cleese style learning, video arts USA, video arts north america.

Demanding Customers: Customer Care Made PERFECT - Training DVD

Demanding Customers: Customer Care Made PERFECT, Demanding Customers: Customer Care Made PERFECT training dvd, Customer Service training dvd, demanding customer service training dvd, john cleese productions, john Cleese style learning, video arts USA, video arts north america.Aim
To give all types of customer-facing staff the rules for achieving customer satisfaction, even when handling the most demanding people.

The video
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.

In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.

The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.

Features and applications:

  • Integrates with and supports any customer-care course
  • Entertaining and easy-to-follow video
  • Effective guide, ideal for role-plays
  • Four separate scenarios tackling key customer-service skills

    Learning resource pack includes: Video (25 mins)
    Course Leader's Guide
    Delegate worksheets on disk
    Powerpoint slides
    Self-study workbook on disk

    Prices:
    Purchase: $999.00 on DVD

    Item #PDDC-ALGDEM100C

    John Cleese Business Training DVD.Click Here to see a preview!

    To Purchase Demanding Customers Dealing with Awkward Customers Video - $999.00 - DVD

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    Demanding Customers: Customer Care Made PERFECT, Demanding Customers: Customer Care Made PERFECT training dvd, Customer Service training dvd, demanding customer service training dvd, john cleese productions, john Cleese style learning, video arts USA, video arts north america.

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    Demanding Customers: Customer Care Made PERFECT, Demanding Customers: Customer Care Made PERFECT training dvd, Customer Service training dvd, demanding customer service training dvd, john cleese productions, john Cleese style learning, video arts USA, video arts north america.

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  • Demanding Customers: Customer Care Made PERFECT, Demanding Customers: Customer Care Made PERFECT training dvd, Customer Service training dvd, demanding customer service training dvd, john cleese productions, john Cleese style learning, video arts USA, video arts north america.











































    Demanding Customers: Customer Care Made PERFECT, Demanding Customers: Customer Care Made PERFECT training dvd, Customer Service training dvd, demanding customer service training dvd, john cleese productions, john Cleese style learning, video arts USA, video arts north america.