An Inside Job: Meeting Internal Customer Needs

An Inside Job: Meeting Internal Customer Needs, An Inside Job: Meeting Internal Customer Needs training dvd, internal customer service dvd, internal customer service, internal customer service training dvd, john cleese style training, video arts john cleese training dvds.

An Inside Job: Meeting Internal Customer Needs Training DVD

An Inside Job: Meeting Internal Customer Needs, An Inside Job: Meeting Internal Customer Needs training dvd, internal customer service dvd, internal customer service, internal customer service training dvd, john cleese style training, video arts john cleese training dvds.Aim
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

The video
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.

Three steps to creating an effective internal customer perspective are identified:

  • Identify your internal customers
  • Consult them about their needs
  • Serve them as though they were external customers.

    Features and applications:

  • Suitable for everyone in a customer-focused industry
  • Simple three-step process for adopting and motivating internal care awareness

    Program includes:
    Video (23 mins)
    Course Leader's Guide
    Delegate worksheets on disk
    Powerpoint slides
    Self-study workbook on disk

    Prices:
    Purchase: $999 - DVD

    John Cleese Business Training DVD.Click Here to see a preview!

    Item #PDDC-ALGINS068C

    To Purchase An Inside Job: Meeting Internal Customer Needs Video - $999.00 - DVD

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    An Inside Job: Meeting Internal Customer Needs, An Inside Job: Meeting Internal Customer Needs training dvd, internal customer service dvd, internal customer service, internal customer service training dvd, john cleese style training, video arts john cleese training dvds.

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    An Inside Job: Meeting Internal Customer Needs, An Inside Job: Meeting Internal Customer Needs training dvd, internal customer service dvd, internal customer service, internal customer service training dvd, john cleese style training, video arts john cleese training dvds.

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  • An Inside Job: Meeting Internal Customer Needs, An Inside Job: Meeting Internal Customer Needs training dvd, internal customer service dvd, internal customer service, internal customer service training dvd, john cleese style training, video arts john cleese training dvds.











































    An Inside Job: Meeting Internal Customer Needs, An Inside Job: Meeting Internal Customer Needs training dvd, internal customer service dvd, internal customer service, internal customer service training dvd, john cleese style training, video arts john cleese training dvds.