An Inside Job: Meeting Internal Customer Needs
An Inside Job: Meeting Internal Customer Needs Training DVD
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
Identify your internal customers
Consult them about their needs
Serve them as though they were external customers.
Features and applications:
Suitable for everyone in a customer-focused industry
Simple three-step process for adopting and motivating internal care awareness
Video (23 mins)
Course Leader's Guide
Delegate worksheets on disk
Self-study workbook on disk
Purchase: $999 - DVD
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To Purchase An Inside Job: Meeting Internal Customer Needs Video - $999.00 - DVD
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