If Looks Could Kill: The Power of Behavior Training DVD
To ensure front-line staff learn how their behavior can be used to improve customers' attitudes, and create new sales opportunities.
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.
Three key pieces of evidence result from his enquiries:
Behavior breeds behavior
Behavior is a choice
Behavior can be used to help a transaction
This light-hearted video raises some simple, but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their ease.
Features and applications:
Engaging, amusing and realistic scenarios
Structured analysis of front-line behavior
Suitable across a range of industries for all levels of staff
Written by behavioral expert Dr Peter Honey
Learning resource pack includes:
Video (28 mins)
Course Leader's Guide
Delegate worksheets on disk
Self-study workbook on disk
Purchase: Video $999 - DVD
To Purchase If Looks Could Kill Video - $999.00 - DVD
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