How To Lose Customers Without Really Trying

How To Lose Customers Without Really Trying, How To Lose Customers Without Really Trying training dvd, customer service training dvd, sales training dvd, customer management relationship training dvd, john cleese style training, video arts john cleese training dvds.

How To Lose Customers Without Really Trying Training DVD

How To Lose Customers Without Really Trying, How To Lose Customers Without Really Trying training dvd, customer service training dvd, sales training dvd, customer management relationship training dvd, john cleese style training, video arts john cleese training dvds.

WHAT'S IT ALL ABOUT

This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk. Customers can be trying; and not all customers are pleasant. It's easy to put customers off just by being aggressive or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims.

In various realistic scenarios, staff resort to attacking behavior - by being patronizing or superior - or defensive behavior, where they ignore customers altogether or fail to accept responsibility. These humorous sketches lay the foundation for customer care and provide a concrete set of behavioral rules to make customers keep coming back. They provide a memorable demonstration of the dos and don'ts of customer care, which include finding a real need behind a request, agreeing on a solution with a customer, and seeing things through to a successful conclusion. 32 minutes

Item #PDDC-ALGHOWLO

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    How To Lose Customers Without Really Trying, How To Lose Customers Without Really Trying training dvd, customer service training dvd, sales training dvd, customer management relationship training dvd, john cleese style training, video arts john cleese training dvds.

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    How To Lose Customers Without Really Trying, How To Lose Customers Without Really Trying training dvd, customer service training dvd, sales training dvd, customer management relationship training dvd, john cleese style training, video arts john cleese training dvds.

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  • How To Lose Customers Without Really Trying, How To Lose Customers Without Really Trying training dvd, customer service training dvd, sales training dvd, customer management relationship training dvd, john cleese style training, video arts john cleese training dvds.











































    How To Lose Customers Without Really Trying, How To Lose Customers Without Really Trying training dvd, customer service training dvd, sales training dvd, customer management relationship training dvd, john cleese style training, video arts john cleese training dvds.