How To Lose Customers Without Really Trying
How To Lose Customers Without Really Trying Training DVD
WHAT'S IT ALL ABOUT
This program clearly demonstrates that the same guidelines
for keeping customers satisfied apply in different situations,
from sales to service to a retail checkout or reception desk.
Customers can be trying; and not all customers are pleasant. It's
easy to put customers off just by being aggressive or defensive.
But it is vital to treat them all as personal guests, making them
welcome and indulging their whims.
In various realistic scenarios, staff resort to attacking behavior
- by being patronizing or superior - or defensive behavior, where
they ignore customers altogether or fail to accept responsibility.
These humorous sketches lay the foundation for customer care and
provide a concrete set of behavioral rules to make customers keep
coming back. They provide a memorable demonstration of the dos
and don'ts of customer care, which include finding a real need
behind a request, agreeing on a solution with a customer, and
seeing things through to a successful conclusion. 32 minutes
Purchase $999.00 - DVD
Click Here to see a preview!
You may purchase How To Lose Customers Without Really Trying on DVD for $999.00.
This same production may be available for download rental/license use on your computer. Click here to see our Downloadable Human Resources Training LMS Course selections.
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