On The Receiving End: Making Call Centers More Productive
On The Receiving End: Making Call Centers More Productive Training DVD
To help call-center staff resolve customer enquiries effectively and professionally.
On the Receiving End: Making Call Centers More Productive shows how customers can be kept satisfied and loyal to an organization. The video demonstrates how to listen carefully, ask relevant questions, and assess customers' needs.
It explains how a successful relationship is developed by clearly outlining the available options to customers and agreeing upon a course of action.
By looking for opportunities, a member of staff will be able to add value to their service, developing as an agent who is able to solve customers' problems efficiently and easily. The result is a satisfied customer who will be comfortable with conducting business over the phone and who will not hesitate to call again.
Features and applications:
Suitable for all levels of call-center staff
Tried and tested telephone techniques
Complements skills for handling difficult customers
Fun and friendly format
Video (25 mins)
Course Leader's Guide
Delegate worksheets on disk
Self-study workbook on disk
Purchase: $999 DVD
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To purchase On The Receiving End: Making Call Centers More Productive Video - $999.00 - DVD
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