On The Receiving End: Making Call Centers More Productive

On The Receiving End: Making Call Centers More Productive, On The Receiving End: Making Call Centers More Productive training dvd, call center training dvd, call centers and customer service training dvd, john cleese style training, video arts john cleese training dvds.

On The Receiving End: Making Call Centers More Productive Training DVD

On The Receiving End: Making Call Centers More Productive, On The Receiving End: Making Call Centers More Productive training dvd, call center training dvd, call centers and customer service training dvd, john cleese style training, video arts john cleese training dvds.Aim
To help call-center staff resolve customer enquiries effectively and professionally.

The video
On the Receiving End: Making Call Centers More Productive shows how customers can be kept satisfied and loyal to an organization. The video demonstrates how to listen carefully, ask relevant questions, and assess customers' needs. It explains how a successful relationship is developed by clearly outlining the available options to customers and agreeing upon a course of action. By looking for opportunities, a member of staff will be able to add value to their service, developing as an agent who is able to solve customers' problems efficiently and easily. The result is a satisfied customer who will be comfortable with conducting business over the phone and who will not hesitate to call again.

Features and applications:

  • Suitable for all levels of call-center staff
  • Tried and tested telephone techniques
  • Complements skills for handling difficult customers
  • Fun and friendly format

    Program includes: Video (25 mins)
    Course Leader's Guide
    Delegate worksheets on disk
    Powerpoint slides
    Self-study workbook on disk

    Prices:
    Purchase: $999 DVD

    Item #PDDC-ALGTP6

    John Cleese Business Training DVD.Click Here to see a preview!

    To purchase On The Receiving End: Making Call Centers More Productive Video - $999.00 - DVD

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    On The Receiving End: Making Call Centers More Productive, On The Receiving End: Making Call Centers More Productive training dvd, call center training dvd, call centers and customer service training dvd, john cleese style training, video arts john cleese training dvds.

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    On The Receiving End: Making Call Centers More Productive, On The Receiving End: Making Call Centers More Productive training dvd, call center training dvd, call centers and customer service training dvd, john cleese style training, video arts john cleese training dvds.

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  • On The Receiving End: Making Call Centers More Productive, On The Receiving End: Making Call Centers More Productive training dvd, call center training dvd, call centers and customer service training dvd, john cleese style training, video arts john cleese training dvds.











































    On The Receiving End: Making Call Centers More Productive, On The Receiving End: Making Call Centers More Productive training dvd, call center training dvd, call centers and customer service training dvd, john cleese style training, video arts john cleese training dvds.