Telephone Behavior: The Rules Of Effective Communication
Telephone Behavior: The Rules Of Effective Communication Training DVD
WHAT'S IT ALL ABOUT
Talking on the phone is a no-brainer. But truly communicating
is an art form. John Cleese demonstrates it humorously in this
new version of Telephone Behavior. Now employees at all levels
can master the techniques of positive, friendly telephone communication.
Cleese takes you from the brief introduction to closing the call,
with helpful advice every step of the way. You'll discover how
to ask open questions, listen actively, and send verbal signals
to the caller to ensure their message is heard and understood.
Learn to volunteer useful information, agree on next steps,
and handle complaining callers. There's also a lesson on voice
mail techniques, including tips for prioritizing and screening
calls, updating greetings, and leaving concise messages. 33 minutes.
KEY LEARNING POINTS
Introduce yourself, and establish whether it's convenient
Control the call, ask questions, record and repeat information
Volunteer useful information; agree upon the next steps
Purchase $999.00 DVD
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