After-sales service is a key part of customer care. Anyone
who deals with customers in a service capacity - be it to make
a repair, satisfy a service contract, or to make follow-up or
courtesy calls - should be aware that they are representatives
of their employer with a responsibility to keep customers satisfied.
With the right skills, service employees will make a valuable
contribution to the success of your organisation.
Through humorous drama, and using a character named Charlie,
who is a service repair man, Who Sold You This Then, portrays
realistic scenarios that are valuable to any staff member in a
service role. This production features Hugh Laurie, Tim McInnerny, Patsy Byrne and Alphonsia Emmanuel. 20 minutes.
KEY LEARNING POINTS
Staff will appreciate that customers should be kept loyal
to the business
Staff armed with good service skills will make more customers
satisfied, and so improve their own motivation, morale and job
Keeping customers loyal makes good business sense - existing
customers cost far less to retain that attracting new one
Puchase: $999.00 DVD
To Purchase Who Sold You This Then? Video - $999.00 - DVD
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